Merkle
New Stream Media, Account Manager (Retail Media Network)
Merkle, Minneapolis, Minnesota, United States, 55400
Company Description
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined dentsu.
Job Description
Who you areYou are a self-motivated, positive, highly organized, and dynamic individual who thrives on providing exceptional client service. You love to partner and develop winning solutions in collaboration with your sales team and you are skilled at ensuring each department meets the needs of your client and their advertisers. You have a track record of communicating effectively, planning, and aligning to a strategy and meeting deadlines. You can manage a high volume of business in various stages of their delivery and prioritize accordingly. This role is an ideal fit for a candidate with three plus years of digital media experience or account management experience who enjoys building internal and external relationships that matter by going the extra mile. It’s not just about getting the job done. It’s about getting the job done right.What the role isThe Account Manager is responsible for pre-sales activity (Account Strategy) and post sales activity executing flawlessly post IO receipt. The Account Manager is the central hub being responsible for managing campaigns from start to finish by coordinating with cross functional teams to ensure the RMN delivers on time and to the advertisers satisfaction. AM are main point of contact post IO signature. AM are responsible for knowing all about their campaigns: Campaign goals, key dates, stages of campaigns, media planning, creative, and post campaign reporting. AM are able to balance internal processes, manage timelines and prioritize client needs. The AM partners with their sales team to identify potential upsell opportunities. The Account Manager will be proficient in organization, project management, process execution, and finding resolutions to complex scenarios. Defining success for Account Management is: On time Launches, Advertiser Delight, Efficiency across cross – campaign workflows and growth of existing advertiser business.In this role you will:Manage suppliers’ Retail Media advertising campaigns in pre-sale (account strategy development through to post campaign reporting)Lead the end-to-end process for campaigns collaborating with internal teams such as Sales, Media, Creative, and Analytics holding them accountable to the client goals and timelinesProvide strategic recommendations based on historical campaign performance and the clients’ KPIs that drive incremental revenueCommunicate often with the client and understand their focus and needsCommunicate efficiently with internal teams ensuring the functional departments are completing their tasks on time and correctly (media plans, audiences, creative, activation and reporting)Adhere to the RACi processes in place for Merkle’s Retail Media Network ensuring the needs of the client’s are being metAid with systematic campaign billing by reviewing for accuracyAssist sales team with insights that allow for potential incremental revenue opportunitiesCRM hygiene ensuring accurate pipeline forecastingReport to the Director of Account Management
Qualifications
Qualifications:Three plus years’ experience in retail media and/or account management, client service positions where relationship management is pivotalProven track record of working in a team environment whereby partnering, solutioning, meeting deadlines across a designated book of business was your main responsibilityDemonstrates time and resource management skills aligned to short- and long-term goalsProven track record of demonstrating how client needs are being met, fostering relationships and seeking ways to drive additional revenue with assigned client baseExcel, PPT, Workflow Systems and ToolsStrong knowledge of the media and advertising industry is a plusExperience working with Sales platforms and CRM systemsCan do attitude where positivity prevails in tough situationsThe Other StuffCompetitive SalaryOne-on-one professional coaching with external expertHealth, Dental and Vision InsuranceFlexible vacation policyCommuter benefits 401(K) PlanAdded perks
Additional Information
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.The anticipated salary range for this position is $51,000-$80,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
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Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined dentsu.
Job Description
Who you areYou are a self-motivated, positive, highly organized, and dynamic individual who thrives on providing exceptional client service. You love to partner and develop winning solutions in collaboration with your sales team and you are skilled at ensuring each department meets the needs of your client and their advertisers. You have a track record of communicating effectively, planning, and aligning to a strategy and meeting deadlines. You can manage a high volume of business in various stages of their delivery and prioritize accordingly. This role is an ideal fit for a candidate with three plus years of digital media experience or account management experience who enjoys building internal and external relationships that matter by going the extra mile. It’s not just about getting the job done. It’s about getting the job done right.What the role isThe Account Manager is responsible for pre-sales activity (Account Strategy) and post sales activity executing flawlessly post IO receipt. The Account Manager is the central hub being responsible for managing campaigns from start to finish by coordinating with cross functional teams to ensure the RMN delivers on time and to the advertisers satisfaction. AM are main point of contact post IO signature. AM are responsible for knowing all about their campaigns: Campaign goals, key dates, stages of campaigns, media planning, creative, and post campaign reporting. AM are able to balance internal processes, manage timelines and prioritize client needs. The AM partners with their sales team to identify potential upsell opportunities. The Account Manager will be proficient in organization, project management, process execution, and finding resolutions to complex scenarios. Defining success for Account Management is: On time Launches, Advertiser Delight, Efficiency across cross – campaign workflows and growth of existing advertiser business.In this role you will:Manage suppliers’ Retail Media advertising campaigns in pre-sale (account strategy development through to post campaign reporting)Lead the end-to-end process for campaigns collaborating with internal teams such as Sales, Media, Creative, and Analytics holding them accountable to the client goals and timelinesProvide strategic recommendations based on historical campaign performance and the clients’ KPIs that drive incremental revenueCommunicate often with the client and understand their focus and needsCommunicate efficiently with internal teams ensuring the functional departments are completing their tasks on time and correctly (media plans, audiences, creative, activation and reporting)Adhere to the RACi processes in place for Merkle’s Retail Media Network ensuring the needs of the client’s are being metAid with systematic campaign billing by reviewing for accuracyAssist sales team with insights that allow for potential incremental revenue opportunitiesCRM hygiene ensuring accurate pipeline forecastingReport to the Director of Account Management
Qualifications
Qualifications:Three plus years’ experience in retail media and/or account management, client service positions where relationship management is pivotalProven track record of working in a team environment whereby partnering, solutioning, meeting deadlines across a designated book of business was your main responsibilityDemonstrates time and resource management skills aligned to short- and long-term goalsProven track record of demonstrating how client needs are being met, fostering relationships and seeking ways to drive additional revenue with assigned client baseExcel, PPT, Workflow Systems and ToolsStrong knowledge of the media and advertising industry is a plusExperience working with Sales platforms and CRM systemsCan do attitude where positivity prevails in tough situationsThe Other StuffCompetitive SalaryOne-on-one professional coaching with external expertHealth, Dental and Vision InsuranceFlexible vacation policyCommuter benefits 401(K) PlanAdded perks
Additional Information
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.The anticipated salary range for this position is $51,000-$80,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
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