La-Z-Boy Incorporated
Sales Manager
La-Z-Boy Incorporated, Annapolis, Maryland, United States, 21403
Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives in our homes, work, and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry-leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.Job Description Summary
BASIC FUNCTION: Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to build long-term customer relationships that will lead to increased sales and profitability. Lead the selling team to achieve sales objectives, store standards, and other duties to run a world-class operation.Job Description
KEY RESPONSIBILITES:
Sales Culture And Promotions
Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy.Team with Store Manager, Designer, and selling team to promote In-Home Design Sales program and drive store sales.Maximize store promotions, marketing initiatives, and grassroots programs.Hire, train, and retain the highest quality team members who exhibit energy and enthusiasm.Coach to the Company selling model with the passion to drive real action.Use the Company metrics to coach the proper behaviors needed to be a world-class selling organization.Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals.People Development
Train, coach, and develop selling team on product knowledge and selling skills to achieve store sales goals.Create a positive and exciting working environment for all store associates.Hire and develop talent, and succession planning; and leverage the capabilities of new and existing talent.Utilize Company resources to keep associates up to date on product knowledge, selling skills, and operational efficiencies.Lead with the highest ethical standards and demand the same from their teams.Ensure associates are provided the necessary tools to perform job responsibilities.Coach and counsel team based on results including completing performance reviews.Store Standards / Operations
Effective Manager on Duty (MOD)
Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery.Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.Show a sense of urgency, enthusiasm, and excitement with the staff and customers.Operational Excellence
Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager.Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.Responsible for opening and closing of the store.Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities.Customer Experience Excellence
Set the highest standard for customer care.Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services, and product demonstrations.Make sound business decisions to deliver customer satisfaction and promote team environment.Other duties as assigned.Minimum Qualifications
High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.Three (3) to five (5) years sales experience with a proven track record of success is preferred.Previous supervisory experience is preferred.Proficient in the use of Microsoft Office, including Word, Excel, and Outlook.Excellent communication, customer service, and organizational skills.Initiative to meet assigned goals, missions, and objectives.Strong interpersonal skills to effectively communicate and build rapport.Ability to effectively manage time and conflicting priorities.Strong attention to detail.Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.SUPERVISORY RESPONSIBILITIES
Responsible for leading the selling team.Weekly Hours
40
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BASIC FUNCTION: Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to build long-term customer relationships that will lead to increased sales and profitability. Lead the selling team to achieve sales objectives, store standards, and other duties to run a world-class operation.Job Description
KEY RESPONSIBILITES:
Sales Culture And Promotions
Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy.Team with Store Manager, Designer, and selling team to promote In-Home Design Sales program and drive store sales.Maximize store promotions, marketing initiatives, and grassroots programs.Hire, train, and retain the highest quality team members who exhibit energy and enthusiasm.Coach to the Company selling model with the passion to drive real action.Use the Company metrics to coach the proper behaviors needed to be a world-class selling organization.Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals.People Development
Train, coach, and develop selling team on product knowledge and selling skills to achieve store sales goals.Create a positive and exciting working environment for all store associates.Hire and develop talent, and succession planning; and leverage the capabilities of new and existing talent.Utilize Company resources to keep associates up to date on product knowledge, selling skills, and operational efficiencies.Lead with the highest ethical standards and demand the same from their teams.Ensure associates are provided the necessary tools to perform job responsibilities.Coach and counsel team based on results including completing performance reviews.Store Standards / Operations
Effective Manager on Duty (MOD)
Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery.Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.Show a sense of urgency, enthusiasm, and excitement with the staff and customers.Operational Excellence
Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager.Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.Responsible for opening and closing of the store.Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities.Customer Experience Excellence
Set the highest standard for customer care.Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services, and product demonstrations.Make sound business decisions to deliver customer satisfaction and promote team environment.Other duties as assigned.Minimum Qualifications
High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.Three (3) to five (5) years sales experience with a proven track record of success is preferred.Previous supervisory experience is preferred.Proficient in the use of Microsoft Office, including Word, Excel, and Outlook.Excellent communication, customer service, and organizational skills.Initiative to meet assigned goals, missions, and objectives.Strong interpersonal skills to effectively communicate and build rapport.Ability to effectively manage time and conflicting priorities.Strong attention to detail.Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.SUPERVISORY RESPONSIBILITIES
Responsible for leading the selling team.Weekly Hours
40
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