First American
VP of Client Success (Data and Analytics)
First American, Santa Ana, California, United States, 92725
Who We Are
Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
The VP of Data and Analytics will be responsible for leading our Client Success team at First American Data and Analytics. This role will also develop and implement strategies to increase customer retention, satisfaction, and advocacy. You will be directing the day-to-day operations of the Client Success organization through the utilization of key metrics and established KPI’s while establishing strong relationships with key internal stakeholders. This role instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.
What You'll Do
Drive customer feedback and insights to inform product development and improvement.Collaborate with other teams, such as sales, marketing, and engineering, to ensure alignment and synergy.Direct and develop the implementation of goals, objectives, and work standards for a Functional Unit without focus on the daily operational activities.Develop and direct the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.Plan, organize, administer, review, and evaluate the activities of professional, technical, and office support staff through subordinate managers and supervisors.Contribute to the overall quality of the Functional unit by developing work teams and by reviewing, recommending, and implementing improved policies and procedures.Develop, coordinate, and provide for overall administration of the Functional unit's annual and strategic goals.Confer with Executive Management regarding departmental requirements and solutions; facilitate the resolution of problems and the development of new initiatives to support business segments.Authorize projects, set priorities, approve designs, and cost estimates for projects.
What You'll Bring
Demonstrated competency in creating and executing on strategic plans.Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change.Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results, and appropriately allocating resources.Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects.Strong experience and knowledge of functional tools and infrastructure.Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills.Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed.Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.
Typical Education
Bachelor’s degree or equivalent combination of education and experience.Advanced degree preferred.
Typical Range Of Experience
12+ years demonstrated experience managing complex cross functional units or groups.
Pay Range: $140,400- $180,000
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity, and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.#J-18808-Ljbffr
Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
The VP of Data and Analytics will be responsible for leading our Client Success team at First American Data and Analytics. This role will also develop and implement strategies to increase customer retention, satisfaction, and advocacy. You will be directing the day-to-day operations of the Client Success organization through the utilization of key metrics and established KPI’s while establishing strong relationships with key internal stakeholders. This role instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.
What You'll Do
Drive customer feedback and insights to inform product development and improvement.Collaborate with other teams, such as sales, marketing, and engineering, to ensure alignment and synergy.Direct and develop the implementation of goals, objectives, and work standards for a Functional Unit without focus on the daily operational activities.Develop and direct the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.Plan, organize, administer, review, and evaluate the activities of professional, technical, and office support staff through subordinate managers and supervisors.Contribute to the overall quality of the Functional unit by developing work teams and by reviewing, recommending, and implementing improved policies and procedures.Develop, coordinate, and provide for overall administration of the Functional unit's annual and strategic goals.Confer with Executive Management regarding departmental requirements and solutions; facilitate the resolution of problems and the development of new initiatives to support business segments.Authorize projects, set priorities, approve designs, and cost estimates for projects.
What You'll Bring
Demonstrated competency in creating and executing on strategic plans.Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change.Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results, and appropriately allocating resources.Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects.Strong experience and knowledge of functional tools and infrastructure.Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills.Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed.Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.
Typical Education
Bachelor’s degree or equivalent combination of education and experience.Advanced degree preferred.
Typical Range Of Experience
12+ years demonstrated experience managing complex cross functional units or groups.
Pay Range: $140,400- $180,000
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity, and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.#J-18808-Ljbffr