RingCentral, Inc
Senior Business Analyst
RingCentral, Inc, Belmont, California, United States, 94002
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role.This is where you and your skills come in. We're currently looking for a Senior Business AnalystThe Senior Business Analyst
will be responsible for working across multiple departments to support the downmarket Account management and retention programs. The Analyst will assist in activities such as reporting and analytics, data management, data presentation, stakeholder management and business analysis.Reporting & Analytics:
Developing new reports and dashboards, running data updates, root cause investigation, and ad hoc reports as necessary to support business needs. Develop new reports and dashboards using a combination of tools such as SQL, Excel, and Tableau.
Data Collection and Management:
Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports.
Data Presentation:
Present the gathered data, work with the Customer Success team to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns.
Stakeholder Management:
Work collaboratively with cross-functional teams - build relationships, prioritize tasks, facilitate meetings and project work across multiple locations including global offices.
Business Analysis:
Conduct in-depth analysis to provide visibility to current performance and operational trends. Identify abnormalities within regular reporting or data asks (example: Dashboard is blank, data update failed).
Gather feedback and independently identify ways to improve reporting and data collection.
To succeed in this role you must have experience in:At least two years experience in a technical, operational, or analytical role.Experience in data gathering, data management, data presentation, stakeholder management and business analysis.Strong analytical, organization, problem-solving, and follow-through skills.The desire to adapt to business changes and a desire to learn new things.Desired Qualifications:Analytical Skills - Solid proficiency in MS Office suite especially MsExcel, mail merge, very keen on details and organized.Critical thinking Skills - Customer Service - high degree of judgment and discretion in managing stakeholder concerns, with strong problem-solving skills and able to prioritize tasks and concerns.Stakeholder Management skills - ability to analyze, manage and handle stakeholder expectations.Multi-tasking - Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously.Communication Skills - excellent verbal and written communication skills.Technologically inclined - Interest in learning technologies such as SQL, Tableau, and Salesforce, preference for experience with these or similar.Ability to work in a self-directed manner.Willing to work on night shift.Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas).What we offer:Comprehensive HMO package (medical and dental).Paid time off and paid sick leave.Quarterly Performance Bonus.Employee Assistance and Wellness Programs.Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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will be responsible for working across multiple departments to support the downmarket Account management and retention programs. The Analyst will assist in activities such as reporting and analytics, data management, data presentation, stakeholder management and business analysis.Reporting & Analytics:
Developing new reports and dashboards, running data updates, root cause investigation, and ad hoc reports as necessary to support business needs. Develop new reports and dashboards using a combination of tools such as SQL, Excel, and Tableau.
Data Collection and Management:
Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports.
Data Presentation:
Present the gathered data, work with the Customer Success team to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns.
Stakeholder Management:
Work collaboratively with cross-functional teams - build relationships, prioritize tasks, facilitate meetings and project work across multiple locations including global offices.
Business Analysis:
Conduct in-depth analysis to provide visibility to current performance and operational trends. Identify abnormalities within regular reporting or data asks (example: Dashboard is blank, data update failed).
Gather feedback and independently identify ways to improve reporting and data collection.
To succeed in this role you must have experience in:At least two years experience in a technical, operational, or analytical role.Experience in data gathering, data management, data presentation, stakeholder management and business analysis.Strong analytical, organization, problem-solving, and follow-through skills.The desire to adapt to business changes and a desire to learn new things.Desired Qualifications:Analytical Skills - Solid proficiency in MS Office suite especially MsExcel, mail merge, very keen on details and organized.Critical thinking Skills - Customer Service - high degree of judgment and discretion in managing stakeholder concerns, with strong problem-solving skills and able to prioritize tasks and concerns.Stakeholder Management skills - ability to analyze, manage and handle stakeholder expectations.Multi-tasking - Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously.Communication Skills - excellent verbal and written communication skills.Technologically inclined - Interest in learning technologies such as SQL, Tableau, and Salesforce, preference for experience with these or similar.Ability to work in a self-directed manner.Willing to work on night shift.Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas).What we offer:Comprehensive HMO package (medical and dental).Paid time off and paid sick leave.Quarterly Performance Bonus.Employee Assistance and Wellness Programs.Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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