Digital Technical Support Engineer Lead

TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.Come be a part of our team - you'll work with great people, pioneering products, and cutting-edge technology.What You'll Bring:The Technical Operations Lead - Senior Consultant is a lead role on our technical support team within the Marketing Solutions organization.In this role, you will become an expert on our TruAudience platforms, advising internal stakeholders on best practices and effectively troubleshooting and delivering digital and data-driven marketing solutions in our AWS Cloud-based environment.6+ years technical experience in a digital marketing solutions/media environment as a front-line support resource, with a strong proficiency in Excel and SQL as well as experience with Bash/Linux and AWS CLISelf-starter, with the ability to understand and resolve issues independently across internal and external teamsSuperior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner and lead discussions with multiple cross-functional teamsBackground in digital advertising/marketing technology and technical customer supportBachelor's degree or higher, analytical field preferredWe'd Love to See:In-depth experience in a Customer Support and Implementation Role, including qualifying incidents and bugs, triaging and working in Jira to manage tickets.Experience onboarding and distributing data for digital marketing clientsQuery, analyze data through the command line or SQL and provide insight into client data discrepancies.Demonstrated critical thinking and problem solving to deliver on customer needs & expectations, with a curiosity and appetite for learningImpact You'll Make:Work with client-facing teams and be responsible for onboarding, integration, and distribution of client's dataQualify tickets and manage timeline and in-scope execution of deliverables while identifying opportunities for improvementDevelop and implement best practices and procedures to achieve efficiency and collaboration with internal partnersManage, prioritize and escalate issues across multiple internal platformsBe the Subject Matter Expert for our internal partners on understanding the nuances of our data and deliveries.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.TransUnion's Internal Job Title: Sr Consultant, Business Operations

#J-18808-Ljbffr