Vivint
Senior Product Manager
Vivint, Lehi, Utah, United States, 84043
Job Description
Who We Are:
Our purpose is to power a brighter future together. One that is safe, smart, and sustainable.
At Vivint, we are dedicated to redefining the home experience with technology and services to create a smarter, greener, safer home that saves our 2 million customers money every month. We deliver an integrated smart home system with in-home consultation, professional installation and support, as well as 24/7 customer care and monitoring.
Summary
Help bring peace of mind to millions of existing and future Vivint customers as a Product Manager on Vivint’s Foundation team. In this role you will be on the forefront of solving real customer problems and anxieties related to their homes and the people they love most. You will also help to define what it means for our customers to interact with an ever-growing suite of connected devices inside and outside of their home. Work to improve current experiences and products and help build new ones.
Primary Responsibilities
Lead discovery, specification, implementation, and continuous improvement of a new customer support software product.Help drive adoption of the product across the entire organization by pitching it to different groups and integrating feedback from stakeholders in those groups.Consider input from multiple customer types (i.e., paying customers, VIP customers, call agents, technicians, installers, and other employees).Establish a strong balance between discovering new product opportunities and delivering world-class product experiences.Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products.Monitor product performance and proactively identify opportunities for product improvements.Advocate for the customer, and the business, through research, insights, and regular contact with our customer-base.Partner with our world-class User Research team to identify problems, test solutions, and learn about our customers.Required Skills, Experience & Education
4+ years of relevant PM experience of defining the product vision, and working closely with engineering, to deliver winning products.Proven success in overseeing all elements of the product development lifecycle.Bachelor’s degree (or equivalent) in product design or engineering.Previous experience in software development.Decisive & Results-oriented.Inspire team and management to rally behind your vision.Effective problem-solving and analytical skills.Demonstrated ability to multi-task and manage priorities.Proven ability to work under pressure to meet deadlines.Ability to clearly communicate across all levels of the organization and departments in writing, orally and interpersonally.Able to communicate and defend your decisions.Show deep commitment to solving customer problems and empathy for the consumer.Ability to build and maintain relationships across the organization.Conversant in the technical aspects of building software products.Preferred Skills, Experience & Education
Experience leading chat bot products.Experience leading customer support products such as self-help or diagnostics.Experience leading search products.Understanding of natural language processing.Understanding of machine learning techniques.Learn about the Vivint Culture and why it’s a great place to grow your career!
Highlighted Perks:
Free daily lunch and drinks on site.Paid holidays and flexible paid time away.Employee/Friends/Family Discounts.Onsite health clinic, gym, gaming tables.Medical/dental/vision/life coverage & 24/7 Medical Hotline.401(k) + Employer Match.Employee Resource Groups.WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Safety
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".#J-18808-Ljbffr
Who We Are:
Our purpose is to power a brighter future together. One that is safe, smart, and sustainable.
At Vivint, we are dedicated to redefining the home experience with technology and services to create a smarter, greener, safer home that saves our 2 million customers money every month. We deliver an integrated smart home system with in-home consultation, professional installation and support, as well as 24/7 customer care and monitoring.
Summary
Help bring peace of mind to millions of existing and future Vivint customers as a Product Manager on Vivint’s Foundation team. In this role you will be on the forefront of solving real customer problems and anxieties related to their homes and the people they love most. You will also help to define what it means for our customers to interact with an ever-growing suite of connected devices inside and outside of their home. Work to improve current experiences and products and help build new ones.
Primary Responsibilities
Lead discovery, specification, implementation, and continuous improvement of a new customer support software product.Help drive adoption of the product across the entire organization by pitching it to different groups and integrating feedback from stakeholders in those groups.Consider input from multiple customer types (i.e., paying customers, VIP customers, call agents, technicians, installers, and other employees).Establish a strong balance between discovering new product opportunities and delivering world-class product experiences.Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products.Monitor product performance and proactively identify opportunities for product improvements.Advocate for the customer, and the business, through research, insights, and regular contact with our customer-base.Partner with our world-class User Research team to identify problems, test solutions, and learn about our customers.Required Skills, Experience & Education
4+ years of relevant PM experience of defining the product vision, and working closely with engineering, to deliver winning products.Proven success in overseeing all elements of the product development lifecycle.Bachelor’s degree (or equivalent) in product design or engineering.Previous experience in software development.Decisive & Results-oriented.Inspire team and management to rally behind your vision.Effective problem-solving and analytical skills.Demonstrated ability to multi-task and manage priorities.Proven ability to work under pressure to meet deadlines.Ability to clearly communicate across all levels of the organization and departments in writing, orally and interpersonally.Able to communicate and defend your decisions.Show deep commitment to solving customer problems and empathy for the consumer.Ability to build and maintain relationships across the organization.Conversant in the technical aspects of building software products.Preferred Skills, Experience & Education
Experience leading chat bot products.Experience leading customer support products such as self-help or diagnostics.Experience leading search products.Understanding of natural language processing.Understanding of machine learning techniques.Learn about the Vivint Culture and why it’s a great place to grow your career!
Highlighted Perks:
Free daily lunch and drinks on site.Paid holidays and flexible paid time away.Employee/Friends/Family Discounts.Onsite health clinic, gym, gaming tables.Medical/dental/vision/life coverage & 24/7 Medical Hotline.401(k) + Employer Match.Employee Resource Groups.WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Safety
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".#J-18808-Ljbffr