Key account director

Qualifications

Bachelor’s Degree4+ years of work experience in a brand management, client service, media or entertainment, and / or marketing consulting, sales, advertising or activation agenciesQuick learner with strong analytical skills and detail oriented with exceptional creative judgementDemonstrated ability to communicate, prioritize, organize, and coordinate simultaneous tasks / projectsProven track record of delivering exceptional client serviceAbility to think through and solve complex issuesGrowth mindset with proven track record for trying new, innovative approachesSuperior project management skills including managing multiple projects simultaneouslyExcellent communication skills written, verbal and presentationA proactive, collaborative, and organized working styleProven ability to work calmly and efficiently under pressureAbility to quickly adapt and adjust projects to new division expectations and company directivesProficiency in Microsoft Office applications including Word, PowerPoint, and Excel; SalesForce, CRM SoftwareStrong passion for music, including knowledge of current / relevant artists and industry trendsApplicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visaResponsibilities

The Key Account Director will focus on the management and fulfillment of emerging categories from top tier regional / local venue partnershipsThis position will play a vital role with delivering unmatched client service, business retention efforts, and renewal opportunitiesConsistent alignment with the Regional Sales Director and Venue Brand Manager on the applicable accounts will be critical for successFor determined Regional Sales key accounts collectively averaging $5M, ensure delivery of contractual elements including planning, execution, reporting, and proactively resolve any challenges with asset deliverySupport key account business by developing a strategic roadmap, creative programs, and business development / growth opportunities for key client relationshipsUnderstand client ROI goals and asset association with each goal to lead renewal recommendationsServe as the key point of contact for all client specific financials including overall profitability, projections, and program budgets, including tracking expenses and identifying savingsContinuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client’s industry and business and impeccable program deliverySuper serve relationships with key client contacts outside of the day-to-day relationshipsDevelop and grow relationships with key Live Nation teams (i.e., Digital and social media, Promotions, Talent, Content Production, Legal, Finance, Research, etc.) to ensure the desired program delivery and results for clientsWork across regionally distributed teams daily, including different cities, markets, timezonesCreate and route deal point memos for renewal and new client businessLead key client meetings throughout the year, in-person / via Zoom (mid-season reviews, end of year recap / renewal discussions, etc.) including the development of presentations for meetingsCollaborate and support all on-site activities for venues, festivals, custom events, artist experiences, and hospitality programs including coordination with Venue Brand Managers and Logistics teamExplore marketing trends, emerging technologies, and best practices to add value to sponsorship programs and share with Senior Brand Directors and Sales Team as applicableLead subject matter for the Venue Brand Management team as similarities become apparent with key accounts and become an expert for the team on asset or client services subject matterTravel annually to venues within client portfolio to audit partnerships and client entertainment when applicableBenefits

HEALTH : Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF : Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert ticketsWEALTH : 401(k) program with company match, Stock ProgramFAMILY : New parent programs & support including caregiver leave and baby bonuses, infertility supportCAREER : Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS : Volunteer time off, crowdfunding network

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