University of California - Los Angeles Health
Geriatric Emergency Nurse Navigator - Emergency Department - Westwood
University of California - Los Angeles Health, Los Angeles, California, United States, 90079
Description
The Geriatric Emergency Nurses GENIE is a comprehensive role to help improve emergency department care and outcomes for older adults. The role requires NICHE and Geriatric ENA course completion at the time of hire or within 6 months. The incumbent must be an experienced professional who knows how to apply theory and put it into practice, display an in-depth understanding of the senior patient population, and current specialty standards of care. They must possess strong problem-solving knowledge and solution-based skills.This role supports the nurse at the bedside, providing the tools and knowledge to deliver quality geriatric-specific care, recognize atypical geriatric presentations of illness, and improve geriatric patient outcomes. This role also serves as a clinical resource and liaison for patients and their families, assisting with navigating all aspects of the healthcare system. The GENIE will provide clinical education regarding specialty treatment and liaise with the patient's clinical service providers to address specific concerns. The incumbent must possess excellent customer service skills, incorporating CICARE into their daily practice, work with a high volume of patients, and manage a customer base with high expectations. They must have the ability to support patients with a wide variety of clinical and non-clinical needs, as well as clear and concise communication skills to teach patients about complex, sensitive clinical issues.Under the direction of an individual supervisor, the job requires self-direction.Salary:
$92,600 - $202,200 AnnuallyQualifications
Assessment/Reassessment/PlanningParticipates in patient and bedside staff rounding in the emergency department.Completes geriatric-specific patient screenings and functional assessments at the beginning of the shift.Conducts clinical surveillance to ensure appropriate referrals are completed as necessary and escalates identified opportunities to appropriate personnel to meet the patient's needs.Identifies actual or potential patient safety risks.Collects information about potential discharges by reviewing information from the shift report, patient and family interviews, and collaboration with physicians and the healthcare team.Reassesses patient needs when clinically warranted.Identifies potential barriers to discharges and transfers.Involves physicians, staff, and other healthcare team members in developing a plan to manage patients throughout transitions of care.Incorporates information about patient needs in planning.Patient Care CoordinationEstablishes and coordinates a supportive care plan with goals and interventions based on treatment and individual patient/service provider needs. Recommends changes or new processes to increase patient satisfaction in navigating across the healthcare system.Works closely with service providers, advocating and representing the patient with a focus on the patient's satisfaction with the clinical aspects of their treatment experience. Identifies and works to remove barriers to the plan of care as appropriate.Analyzes patient satisfaction reports and metrics regarding clinical treatment and patient understanding of their care plan. Proactively identifies problems in processes and clinical operations affecting patient satisfaction. Collaborates with the clinical team to develop improvement processes to increase patient satisfaction.Coordinates clinical and non-clinical resources based on the patient's diagnosis, insurance coverage, and community programs. Applies clinical knowledge to explain treatment options. Identifies patient preferences and any barriers to the treatment plan implementation.Collects, evaluates, and presents meaningful use and/or relevant operational or clinical data to leadership.Establishes recommendations for follow-up and action plans for improvement in clinical areas.Assists in developing a culture oriented around patient satisfaction. Participates in relevant committees, task forces, coalitions, associations, and meetings to represent the clinic and the patients. May participate on teams for improvements in clinical applications, in conjunction with workflows.Liaisons with clinicians and departments, proposes improvements to workflows; facilitates improved coordination of care based on the patient's treatment plan and each practice's scheduling requirements.Anticipates and initiates coordination activities; provides road maps for patients to set expectations and coordinate care in alignment with their needs. May include reviewing clinical cases with the provider team to schedule evaluation services.Skills and ExperienceKnowledge of emergency medical services.Strong organizational and interpersonal skills.Ability to determine appropriate courses of action in complex situations.Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.Ability to manage multiple and simultaneous responsibilities and prioritize scheduling of work.Ability to maintain confidentiality of all medical, financial, and legal information.Ability to complete work assignments accurately and in a timely manner.Ability to communicate effectively, both orally and in writing.Ability to handle difficult situations involving patients, physicians, or others in a professional manner.BSN required, MSN preferred.Minimum 3 years experience in a hospital emergency department and 2 years recent acute care experience.
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The Geriatric Emergency Nurses GENIE is a comprehensive role to help improve emergency department care and outcomes for older adults. The role requires NICHE and Geriatric ENA course completion at the time of hire or within 6 months. The incumbent must be an experienced professional who knows how to apply theory and put it into practice, display an in-depth understanding of the senior patient population, and current specialty standards of care. They must possess strong problem-solving knowledge and solution-based skills.This role supports the nurse at the bedside, providing the tools and knowledge to deliver quality geriatric-specific care, recognize atypical geriatric presentations of illness, and improve geriatric patient outcomes. This role also serves as a clinical resource and liaison for patients and their families, assisting with navigating all aspects of the healthcare system. The GENIE will provide clinical education regarding specialty treatment and liaise with the patient's clinical service providers to address specific concerns. The incumbent must possess excellent customer service skills, incorporating CICARE into their daily practice, work with a high volume of patients, and manage a customer base with high expectations. They must have the ability to support patients with a wide variety of clinical and non-clinical needs, as well as clear and concise communication skills to teach patients about complex, sensitive clinical issues.Under the direction of an individual supervisor, the job requires self-direction.Salary:
$92,600 - $202,200 AnnuallyQualifications
Assessment/Reassessment/PlanningParticipates in patient and bedside staff rounding in the emergency department.Completes geriatric-specific patient screenings and functional assessments at the beginning of the shift.Conducts clinical surveillance to ensure appropriate referrals are completed as necessary and escalates identified opportunities to appropriate personnel to meet the patient's needs.Identifies actual or potential patient safety risks.Collects information about potential discharges by reviewing information from the shift report, patient and family interviews, and collaboration with physicians and the healthcare team.Reassesses patient needs when clinically warranted.Identifies potential barriers to discharges and transfers.Involves physicians, staff, and other healthcare team members in developing a plan to manage patients throughout transitions of care.Incorporates information about patient needs in planning.Patient Care CoordinationEstablishes and coordinates a supportive care plan with goals and interventions based on treatment and individual patient/service provider needs. Recommends changes or new processes to increase patient satisfaction in navigating across the healthcare system.Works closely with service providers, advocating and representing the patient with a focus on the patient's satisfaction with the clinical aspects of their treatment experience. Identifies and works to remove barriers to the plan of care as appropriate.Analyzes patient satisfaction reports and metrics regarding clinical treatment and patient understanding of their care plan. Proactively identifies problems in processes and clinical operations affecting patient satisfaction. Collaborates with the clinical team to develop improvement processes to increase patient satisfaction.Coordinates clinical and non-clinical resources based on the patient's diagnosis, insurance coverage, and community programs. Applies clinical knowledge to explain treatment options. Identifies patient preferences and any barriers to the treatment plan implementation.Collects, evaluates, and presents meaningful use and/or relevant operational or clinical data to leadership.Establishes recommendations for follow-up and action plans for improvement in clinical areas.Assists in developing a culture oriented around patient satisfaction. Participates in relevant committees, task forces, coalitions, associations, and meetings to represent the clinic and the patients. May participate on teams for improvements in clinical applications, in conjunction with workflows.Liaisons with clinicians and departments, proposes improvements to workflows; facilitates improved coordination of care based on the patient's treatment plan and each practice's scheduling requirements.Anticipates and initiates coordination activities; provides road maps for patients to set expectations and coordinate care in alignment with their needs. May include reviewing clinical cases with the provider team to schedule evaluation services.Skills and ExperienceKnowledge of emergency medical services.Strong organizational and interpersonal skills.Ability to determine appropriate courses of action in complex situations.Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.Ability to manage multiple and simultaneous responsibilities and prioritize scheduling of work.Ability to maintain confidentiality of all medical, financial, and legal information.Ability to complete work assignments accurately and in a timely manner.Ability to communicate effectively, both orally and in writing.Ability to handle difficult situations involving patients, physicians, or others in a professional manner.BSN required, MSN preferred.Minimum 3 years experience in a hospital emergency department and 2 years recent acute care experience.
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