LEARNING EVENT TECH SUPPORT SPECIALIST I Information Services Technology IT Help

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We're seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. We are in search of a Learning & Event Technology Specialist (LETS) to join our Technology Experience & Community group. The focus of the LETS team is on consistently providing best in class AV/IT support to our technology client community of faculty, staff, and students. The Learning & Event Technology Specialist will be an energetic, self-directed, motivated, and professional individual who thrives in a fast-paced, dynamic environment. The individual in this role will operate, install, maintain, repair, troubleshoot and provide intermediate level support for a wide variety of established and emerging AV/IT technology and services, including computers, livestreams and classroom technology systems on the Charles River Campus and Fenway campus. This position will provide support for live meetings and events and support of classroom technology systems in support of BU's primary teaching and learning mission. Please note that this is a fully onsite position and is likely to entail working occasional and/or scheduled evening, weekend and/or holiday hours, as needed.Required Skills1-3 years experience working with AV/IT technology in a support role, which can include fellowships or a targeted AV/IT training program. Bachelor's degree preferred.Must hold a valid driver's license.Must be able to lift moderately heavy equipment (up to 75 pounds).Preferred Qualifications:The following qualifications are preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.Technical Experience:Experience with established and emerging technology systems and services such as: Full set live meeting and event support, livestreams, and support of fully virtual events, learning management systems, digital signage, projection systems, PC and Mac hardware and software, AV/IT control and switching equipment, audio amplifiers and mixers, projection equipment, lecture capture, and video recording and production equipment.Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies.Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).Working knowledge of media management systems such as Kaltura.AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification(s) preferred.Familiarity with ITIL.Soft Skills:Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.Learn and support new technology quickly.Must possess excellent interpersonal communication skills with strong customer service skills.Work productively in cross-functional teams and/or resourcefully and independently as an individual.Able to maintain control in rapidly changing situations, exhibiting a high level of independent decision making._We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor._

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