Vice President, Business Development - B2C Sales

Creating a Digitally Driven TomorrowTeleperformance is where inspiration meets innovation and where we empower individuals to redefine the future. For over 45 years, we have revolutionized business operations, leading the way in intelligent, digital-first solutions that simplify processes and supercharge results.In 2023, we achieved an outstanding revenue milestone of more than €10 Billion, and with the recent acquisition of Majorel, our global team has expanded to 500,000 employees across five continents while serving more than 170 countries, proficiently serving over 300 languages and dialects.Teleperformance isn't merely a workplace; it is globally certified as a Great Place to Work in 72 countries with a client portfolio that spans dynamic sectors such as Ad Sales, Cloud Sales, B2B Sales, Collections, Banking, Insurance, Travel, Healthcare, and Trust & Safety. Our company’s culture is an environment that thrives on diversity, equity, and inclusion. Where innovative ideas transcend boundaries, and every voice is heard and valued.Welcome to a place where your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.Why Join TeleperformanceStrengthened leadership position, with over €10 billion in annual revenue.Global scale with local reach: dominance in Europe, major in the U.S., LATAM, Philippines, and significant in APAC.A diversified client portfolio with robust momentum in social media, content moderation, financial services, and healthcare markets.Continued innovation in artificial intelligence (AI) and the capability to attract the best talent drove enhanced outsourcing solutions across the Group.The Opportunity | VP of Business Development – B2C SalesThis is a greenfield opportunity for an experienced sales executive to help engage new clients and prospect within existing business for TPUS with a focus on selling Sales Outsourcing Services. At present, approximately $350M in revenue is generated from ad sales, digital sales/lead generation, B2B sales and B2C sales. As Teleperformance looks forward, an opportunity exists to generate new business and drive revenue growth in our sales line of business (LOB).RoleAs a Vice President of Business Development for this strategic vertical, you will play a pivotal role for our organization in identifying and evaluating NEW partnerships while also building strong relationships to achieve your individual sales targets. The focus for Sales Outsourcing Services for B2C spans these solutions:E-commerce customer support management – improve acquisition, maintenance, sales, collections, returns, refunds, and query, campaign, delivery and recall management.Sales and marketing services – Improve results with pricing management, promotion planning and management, customer profitability, analytics and spend analysis.Process transformation – Improve processes across customer and seller lifecycle with Lean, Six Sigma, RPA intervention and specialized tools.Our expectation is that this team will experience double digit growth as you help expand our market presence and drive revenue growth across the Cloud sales LOB. All of this will be accomplished by working closely with the EVP, BD over Digital Sales while also partnering with Account CEOs, senior executives and other key stakeholders to identify new business opportunities and potential clients.As a VP of Business Development – B2C Sales, Your Role Will Include…Engaging your Established Network: The primary goal is to continue nurturing and growing relationships with key clients. Understanding their business needs, and positioning sales outsourcing services accordingly.Client Acquisition: Actively seeking and acquiring new clients for sales services, across industry verticals.Service and Product Knowledge: Prior knowledge of similar services will allow for much more effective positioning in the marketplace of Teleperformance features, benefits, and competitive advantages.Sales Strategies: Developing and implementing effective sales strategies to achieve market revenues and maximize market penetration to include cultivating partnerships with sales providers and technology vendors to enhance the organization’s cloud portfolio.Client Presentations: Savvy presentation skills are used to demonstrate our cloud-based solutions to clients, addressing their specific requirements and showing the value proposition.Industry Networking: Actively participating in industry events, conferences, and networking opportunities to build relationships, stay informed about industry developments, and generate leads.Contract Negotiation: Leading negotiations for contracts and agreements with clients, ensuring terms are favorable for both parties.Collaboration with Cross-functional Teams: Working closely with internal teams, including marketing, product development, and customer support, to ensure alignment and effective communication.Market Analysis: Identifying market trends, competitor activities, and emerging opportunities to enhance business development strategies and engage potential clients.Sales Reporting: Providing regular reports on sales performance, market trends, and client feedback to inform strategic decision-making using the TP CRM system – Sales Force.Compliance: Ensuring that all sales activities adhere to industry regulations, compliance standards, and company policies.Customer Satisfaction: Monitor client satisfaction, address concerns promptly, and maintain a high level of customer service to foster long-term relationships.Forecasting: Developing accurate sales forecasts and projections based on market trends, client feedback, and other relevant factors.Continuous Learning: Keeping abreast of changes and trends in cloud-based solution selling, including new technologies, regulations, and market dynamics, to adapt sales strategies accordingly.Achieving Revenue Targets: Meeting or exceeding sales quotas and revenue targets set by the organization.Key First-Year ObjectivesDevelop a business development strategy to engage identified target list - based on assigned accounts and utilizing your digital rolodex.Generate pipeline and start process of being able to qualify at least 1 opportunity per month, 12 opportunities per year, with the formula to close 3-4 deals per year.Build confidence and trust with accounts through close partnerships and by repeatedly delivering “as promised.”Optimize internal relationships with sales support and Client Services.What Will You Need to Succeed?Passion to sell!Bachelor’s degree or above, focus on Business, Marketing or related field preferred.8+ years of successful enterprise sales experience specific to B2C sales.8+ years of experience in a customer acquisition client-facing role with experience in account growth and creating strategies that exceed our client’s business goals.Experience in the BPO environment selling sales services/solutions.Possess successful experience selling into and presenting to the highest-level decision-makers (C-level Executives).Strategic critical thinker who also has excellent attention to detail.Experience in pricing, contract negotiations, and proactive, thoughtful proposals.Having business development, sales, and origination experience across multiple geographies and multiple industry verticals.A robust network of contacts that can be leveraged to open doors and make introductions.Good understanding of CX-related digital technologies, digital transformation knowledge is a plus.Strong negotiation and business management skills.Analytical thinking, proactive attitude, strong written and oral communication skills.Excellent interpersonal skills and teamwork mindset.Strong affinity for details with the ability to be productive and accountable, as well as work under tight deadlines when needed.Quota carrying, individual contributor role.Important | Policy on Unsolicited Third-Party Candidate SubmissionsTeleperformance does not accept candidate submissions from unsolicited third parties, such as recruiters or headhunters. Such applications will not be considered; such submissions shall not establish a contractual association.Is There a Fine Print?No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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