TikTok Shop - Top Creator Operations - Project Manager

ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.As the Top Creator Operations - Project Manager, you will play a central role in coordinating, organizing, and reporting on cross-functional (XFN) projects. Your primary responsibility is to efficiently identify and engage Creators within the Top Creator Program who are capable and relevant to support various projects throughout the year. More importantly, you will analyze and report on the GMV (Gross Merchandise Value) contribution of Creators to specific projects and merchants. Reporting to the Top Creator Operations Lead, you will work closely with cross-functional teams, Strategic Partner Managers (SPMs), and Data Strategists to optimize project success.Key Responsibilities:Collaborate with cross-functional teams, including SPMs, Merchant Teams, and Data Strategists, to understand project objectives and requirements.Identify Creators within the Top Creator Program who are well-suited for specific projects based on their content, audience, and expertise.Coordinate and organize the engagement of Creators for XFN projects, ensuring timely execution and alignment with project goals.Develop and maintain a robust system for tracking and reporting on the GMV contribution of Creators to individual projects and merchants.Provide detailed insights and analysis of project performance, including Creators' impact on sales, engagement metrics, and audience reach.Work closely with Data Strategists to gather and analyze data to optimize Creator selection and project strategies.Collaborate with the Community Education and Communications team to ensure Creators are well-informed about project requirements and objectives.Build and maintain strong relationships with Creators, fostering their engagement and commitment to project success.Contribute to the development of SOPs (Standard Operating Procedures) and best practices for project management within the Top Creator Program.Qualifications:Bachelor's degree in Marketing, Communications, Business, or a related field.3 to 5 years of experience in project management, influencer marketing, or a related role, with a focus on coordinating and analyzing project performance.Strong analytical skills with the ability to interpret project data and provide actionable insights.Proficiency in data analysis tools and reporting platforms.Excellent project management and organizational abilities to efficiently coordinate multiple projects.Exceptional communication and interpersonal skills to build and maintain relationships with Creators and cross-functional teams.Ability to work collaboratively in a fast-paced, dynamic environment and adapt to changing project requirements.Knowledge of the creator landscape, e-commerce industry, and digital marketing trends is advantageous.Experience with influencer marketing platforms or project management tools is a plus.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.comJob Information:【For Pay Transparency】Compensation Description (annually)The base salary range for this position in the selected city is $91200 - $143555 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose, and Dependent Care.Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym, and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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