VP of Professional Services

IntroductionThis role will suit a Senior Professional Services Manager with experience in enterprise services engagement and managing large clients.PurposeOverall responsibility and accountability for the LBW360 Group management, deliverables, revenue and profitability, ensuring a consistent methodology across all projects, including LWB360 product strategy.ResponsibilitiesLWB360 on time and on budget deliverableLWB360 project delivery (delivery on time)Reviewing estimatesReviewing Project Manager and Portfolio Managers project schedules and sprint plansManaging estimation for salesLWB360 project commercials (delivery on budget)Reviewing Project Manager and Portfolio Managers burndown plansCreating burndown plan when there is no PMReporting into revenue recognition meetings on LWB360 projectsLWB360 project profitability and revenue targetsAssist team in resolving delivery / progress related issues, both technical and business relatedLWB360 operations responsibilitiesLWB360 resourcingWorking with Project Manager and Portfolio Managers to agree resource allocationReview Project Manager and Portfolio Managers resource forecastsWorking with the team on capacity planningCreating a department that can accommodate a mix of skills ranging from Graduates to Senior Team membersSkills planningWorking collaboratively with Project Managers and Portfolio Managers, Technical and Business Leads to identify the required skill sets and resources needed to deliver.Providing clarity and guidance, work with teams to identify any knowledge and skills gaps and build strategies and define actions to mitigate.Create an environment to develop and engage new hires who will join the team.Creating a learning environment and encourage meaningful growth by empowering development team members to take ownership of their development.Team ManagementWorking with the Head of Technology and LWB360 Standardisation to agree delivery process direction for the design, development and systems integration for client engagements from definition phase through implementation.Responsible for performance management and career development of team members.New hire onboarding of new hires.Standardisation of delivery processesWork with PMO and Team to implement processes to ensure maximum software reuse and standardisation across projects, including adherence to a testing methodology.Ensuring that project deliveries are in line with PMO processes that are established with the LWB360 standardisation.Focusing on delivery, client relationship management and service improvement across the delivery function.LWB360 Revenue and ProfitabilityProfit and Loss responsibility for LWB360Work with the COO to understand revenue and costsWork with the CFO to ensure department profitability aligned with company KPIsTranslate the P&L requirement into actions for the senior team members to ensure profitability targets are reachedAdopt new process, product, technology, opportunity to contribute to the efficiency and revenue of the organisationWork with the Senior Management to take corrective action to ensure profitability targets are achieved when requiredStrategyPart of the Senior Management Team providing strategy direction and translating strategy into action plans / deliverablesBeing an active member of the senior propylon management teamWhere appropriate put the needs of the group ahead of those of the LWB360 teamRole Accountabilities:COORole Dependencies:CEOSales direction for new opportunitiesCOOCommercial StrategyEscalation pointHead of Technology LWB360Technical strategy and direction for LWB360 projects and productsManagement of the LWB360 technical teamEnsuring oversight of all technical work to ensure it is in line with technical strategyLine management of the LWB360 technical team, either directly or through Tech Leads, ensuring that all team members are fully occupied, have clear objectives and career development is being managedKey stakeholder in ensuring capacity planning in LWB360 for technical deliveryPropylon is an equal opportunities employer; positions are open to all suitably qualified candidates, regardless of gender, civil or family status, sexual orientation, religious belief, age, disability, race or membership of a minority community.

#J-18808-Ljbffr