Professional, Product Manager. Long-Term Care Services

220 Alexander St, Rochester, NY 14607, USA303 S Broadway # 230, Tarrytown, NY 10591, USA625 State St, Schenectady, NY 12305, USA Req #1823Friday, December 8, 2023Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!Status: Full Time, ExemptIn collaboration with the Director of LTSS and the VP of Provider Engagement and Care Management, this position is responsible for assisting in the leadership and development MVP's LTSS Product and Services. The LTSS Product is a key offering to MVP's State Program customers and the management of it all aspects of the offering is essential to ensure customer needs are met and serviced, network access and accountabilities are aligned, and all policies and procedures are developed and compliant. The role will focus on facilitating and aligning product vision and execution with the overall LTSS strategies. This position will focus on the development of innovative capabilities to improve quality of care and meet emerging regulatory guidelines as well as refine processes for efficiency and return on investment. Additionally, the Product Manager will work very closely with Finance to ensure all components of the LTSS Product and Services are financially tracked and reported on, and emerging changes are executed on. The position requires a fast paced, organized, and driven candidate committed to improving member engagement and supporting the Clinical Care Teams in providing best-in-class care to our members. A successful candidate will achieve objectives by leading planning functions, understanding program requirements, preparing, and completing action plans, resolving/mitigating real/perceived problems, identifying care trends, determining clinical, operational, and financial improvement areas, and implementing change.The Position WillAlign organization around end-to-end LTSS strategy, functions, policies, and procedures.Support the transformation of LTSS benefits program administration into a robust and financially sound Product.Work with a dedicated team to identify investment, ROI and planned lifecycle of the Product.Align the Product to deliver the right value to the customer.Monitor success measures derived from outcomes not output and lead recommended change execution.Will lead, under guidance of the Director, the Product's ability to iterate and improve the processes therefore enhancing service delivery with speed and agility.The position requires the ability to represent the department, in the transformation of the LTSS Product which will require cross-departmental and cross-project dependencies which require development of Stakeholder communication to proactively mitigate operational, clinical and/or fiscal issues, as necessary. The candidate should be an independent thinker, curious, a strong collaborator, have excellent organizational skills and an ability to prioritize multiple demands in an aggressive paced environment.The candidate should be able to coordinate and conduct research, analyze outcome/performance measures, and identify and mitigate root cause solutions and communicate industry trends/standards to all Stakeholders. The position will require a proficient level of analytical skill and comfort with technology, able to capture business requirements and perform as liaison with technical and analytical teams across the organization.Position QualificationsMinimum Education:Bachelor's Degree in Business Administration, Public Health or related field or relevant work experience.Master's degree in business administration, Health care Management, or related discipline, preferred.Minimum ExperienceMinimum of 5-8 years of relevant experience required.Experience in the healthcare industry with a clinical and Government Programs background.Experience implementing product and program analytics supporting analysis of feature and user impacts; segmentation of users by properties and behaviors.Experience in long-term care services a plus.Understanding health equity and inclusion models within the private sector, preferred.Experience in developing, managing, and measuring the impact of cross-sector partnerships, including a successful track record of working with not-for-profit entities on impact-oriented efforts.Experience conducting stakeholder mapping and needs assessments, defining and executing a strategic roadmap.Required SkillsAbility to work and influence across a matrixed environment and to manage Product performance.Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.Ability to present to both internal and external stakeholders.Excellent planning, facilitation, and organizational skills.Proficiency of the product management discipline.Ability to understand the long-term ('big picture') and short-term perspectives of situations.Ability to be innovative, creative and think 'outside the box.'Ability to translate customer needs into desired product capabilities.Ability to plan for and coordinate dependencies across teams.Passionate about customer success and customer results.Strong attention to detail and process development acumen.Some travel required.About MVPMVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.In addition, we offer a comprehensive benefits package that includes:Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.Life insurance and disability coverage to ensure financial security for you and your dependents.An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.A best-in-class employee Well-Being program to support all dimensions of your health and wellness.MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.MVP Health Care is an Affirmative Action/ Equal Employment Opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency, and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com.Please apply and learn more - including how you may become a proud member of our team.Other detailsJob Family Medical Management/ClinicalPay Type SalaryMin Hiring Rate $75,870.00Max Hiring Rate $148,930.00

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