CGI
Functional Analyst / Business Analyst
CGI, Washington, District of Columbia, us, 20022
Position Description
CGI Federal is seeking a business analyst to join a growing and dynamic program to provide Momentum Acquisition support. This client-facing role will include, but is not limited to, providing hands-on assistance, ongoing informal training, support for acquisitions integrations, maintaining acquisitions reference data, leveraging Momentum functionality to provide statistics, and troubleshooting/resolving issues as they occur. This is a great opportunity to expand your skillset with client management and business and data analysis supporting an agency-wide financial and acquisition system. You will work with an experienced team supporting a mature client relationship with the goal of bringing innovation, best practices and delivery excellence to the program.Your future duties and responsibilities
Provide quality Tier 2 support for all incoming requests (via call, chat, email or ticket) for functional related issues or requests.Perform deep, detailed data and functional analysis to resolve client issues and identify defects and determine and support implementing innovative solutions.Participate in meetings with client stakeholders to understand issues and challenges.Support system testing on projects and for related issues and defects.Track and coordinate day-to-day production requests by providing issue analysis and resolution.Provide quality client support by answering questions and fostering communication.Work closely with client staff, production team, technical support team members and the development team to translate client issues and concerns into workable solutions.Develop system knowledge and keep up to date on new processes or procedures as required.Required Qualifications To Be Successful In This Role
Successful candidates must have the following skills and characteristics:Strong analytical and problem-solving abilities.High attention to detail.Action-oriented personality.Strategic and critical thinking disposition.Strong communication (Oral & Written).Aptitude for functional and data analysis.Teamwork Experience.Task Ownership mentality.Ability to multi-task.Intrinsic focus on customer service/client satisfaction.Ability to work within a team setting while demonstrating self-sufficiency and independence.Results-oriented / self-motivated to succeed & evolve skills (continuous improvement).Desired:
ERP systemExposure to Federal Acquisition and Accounting requirementsSQL scripting experienceService Desk and/or Customer Service experience.CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $40,800 - $80,900.Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow.Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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CGI Federal is seeking a business analyst to join a growing and dynamic program to provide Momentum Acquisition support. This client-facing role will include, but is not limited to, providing hands-on assistance, ongoing informal training, support for acquisitions integrations, maintaining acquisitions reference data, leveraging Momentum functionality to provide statistics, and troubleshooting/resolving issues as they occur. This is a great opportunity to expand your skillset with client management and business and data analysis supporting an agency-wide financial and acquisition system. You will work with an experienced team supporting a mature client relationship with the goal of bringing innovation, best practices and delivery excellence to the program.Your future duties and responsibilities
Provide quality Tier 2 support for all incoming requests (via call, chat, email or ticket) for functional related issues or requests.Perform deep, detailed data and functional analysis to resolve client issues and identify defects and determine and support implementing innovative solutions.Participate in meetings with client stakeholders to understand issues and challenges.Support system testing on projects and for related issues and defects.Track and coordinate day-to-day production requests by providing issue analysis and resolution.Provide quality client support by answering questions and fostering communication.Work closely with client staff, production team, technical support team members and the development team to translate client issues and concerns into workable solutions.Develop system knowledge and keep up to date on new processes or procedures as required.Required Qualifications To Be Successful In This Role
Successful candidates must have the following skills and characteristics:Strong analytical and problem-solving abilities.High attention to detail.Action-oriented personality.Strategic and critical thinking disposition.Strong communication (Oral & Written).Aptitude for functional and data analysis.Teamwork Experience.Task Ownership mentality.Ability to multi-task.Intrinsic focus on customer service/client satisfaction.Ability to work within a team setting while demonstrating self-sufficiency and independence.Results-oriented / self-motivated to succeed & evolve skills (continuous improvement).Desired:
ERP systemExposure to Federal Acquisition and Accounting requirementsSQL scripting experienceService Desk and/or Customer Service experience.CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $40,800 - $80,900.Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow.Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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