Jushi
Senior Customer Consultant
Jushi, Cincinnati, Ohio, United States, 45208
THE OPPORTUNITYThe Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.RESPONSIBILITIES
Follow and uphold established policies for sales and customer service to ensure customer satisfactionMaintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the teamResponsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store ManagerAssist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differentlyComplete and appropriately delegate (if applicable) tasks assigned during a scheduled shiftCorrect cash handling and discount applicationVerification of proper paperwork, documentation, and ID for customersSecurity measures and safety complianceMaintenance of an organized and clean storeSupport for open communication with the management team and other coworkersReporting of team member issues or customer situationsEnd of day daily update e-mailsOpening and closing dutiesWork with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulationsLead in the onboarding and training of new Customer Consultants in partnership with the Store ManagerEDUCATION & EXPERIENCE
High School diploma or General Education Development (GED) requiredAssociate or Bachelor’s degree in any field preferredExperience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitalityMinimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experienceExcellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminalsHigh-level critical thinking, attention to detail, mathematical, language, and reasoning skillsMust be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handlingPHYSICAL REQUIREMENTS
Constantly perform desk-based computer tasksFrequently sitting and standingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsOccasionally twist/bend/stoop/squat, kneel/crawlMust be able to work a flexible schedule to include weekends and holidaysComplete any needed assistance including oversight and coverage outside of the assigned region as requiredAn environment with moderate to loud noise levelOTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off.
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Follow and uphold established policies for sales and customer service to ensure customer satisfactionMaintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the teamResponsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store ManagerAssist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differentlyComplete and appropriately delegate (if applicable) tasks assigned during a scheduled shiftCorrect cash handling and discount applicationVerification of proper paperwork, documentation, and ID for customersSecurity measures and safety complianceMaintenance of an organized and clean storeSupport for open communication with the management team and other coworkersReporting of team member issues or customer situationsEnd of day daily update e-mailsOpening and closing dutiesWork with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulationsLead in the onboarding and training of new Customer Consultants in partnership with the Store ManagerEDUCATION & EXPERIENCE
High School diploma or General Education Development (GED) requiredAssociate or Bachelor’s degree in any field preferredExperience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitalityMinimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experienceExcellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminalsHigh-level critical thinking, attention to detail, mathematical, language, and reasoning skillsMust be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handlingPHYSICAL REQUIREMENTS
Constantly perform desk-based computer tasksFrequently sitting and standingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 poundsOccasionally twist/bend/stoop/squat, kneel/crawlMust be able to work a flexible schedule to include weekends and holidaysComplete any needed assistance including oversight and coverage outside of the assigned region as requiredAn environment with moderate to loud noise levelOTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off.
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