Chief Operating Officer

DescriptionFamilyAid is Greater Boston’s leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build strong foundations for their children’s futures.We prevent homelessness whenever possible; reduce harm if homelessness can’t be avoided by getting families stably housed as quickly as possible and mitigating trauma, especially for children; and provide wraparound supports for children and parents that foster long-term stability.Our approach works: Families in our care make significant progress towards self-sufficiency within seven months, 64% of whom are rehoused within one year with a 99% retention rate, far outperforming national averages. Most importantly, our parents report that their children are healthier and happier.We have quadrupled in size in the last five years and remain on an exciting growth trajectory to serve more than 5,000 children and parents this year. We have launched bold new strategies to reduce two-generation homelessness by deepening and increasing our prevention, housing, and supportive services for children and parents. Significant new funding powers our strategic vision of serving more families through a deepened 2 Generation approach that reduces homelessness’s cause, scope, and impact.To support these strategies, the agency seeks a dynamic and driven Chief Operating Officer (COO) to successfully lead the agency in achieving its new 8-year, 2 Generation strategic vision and annual adaptive plans.Reporting to the President & Chief Executive Officer (CEO), the Chief Operating Officer (COO) will be a collaborative and strategic thought partner who can develop, coach, and lead senior program, human resources, and facilities leadership in achieving the agency’s annual and long-term goals.Externally, the COO will successfully develop and maintain positive relationships with a portfolio of critical governmental and external collaborators and funders that result in an expansion of shelter, housing, and services for both children and parents experiencing homelessness.As part of the agency’s executive team, the COO will directly support the Board of Directors program and personnel committee and assist other executive team members in supporting other board activities and meetings.FamilyAid’s supportive, collaborative, and diverse workplace is an ideal work environment for experienced, result-oriented professionals who are driven to help children and families thrive.The agency supports professional growth, and offers competitive salaries, health, and dental plans, an employer-contributed 403b retirement plan, and a generous paid time off package.To learn more about our work, please visit

FamilyAid Boston .Requirements20-plus years of progressive professional experience, including tenure as a Chief Operating Officer or senior most operations role in an agency serving homeless families primarily funded by government contracts.Experience and professional commitment to multi-generation, anti-poverty programs.Master’s degree in business, public health, or a related field strongly preferred.Demonstrated effectiveness in engaging and influencing internal and external constituencies to improve system policies and practices.Demonstrated success in adapting to competing and changing priorities.Demonstrated success in motivating, directing, empowering, and retaining senior managers and teams who work directly with clients experiencing significant trauma.Demonstrated effectiveness in leading organizations serving a diverse client base through a high level of cultural competency.Bi-lingual skills are a plus.Work Schedule and Conditions : This position is currently hybrid. FamilyAid’s headquarters is located at 3815 Washington Street, Boston, Ma 02130. Monday-Friday, 8:30 AM-5PM, 40 hours/week. Very occasional evening and weekend availability required. Some onsite work at FamilyAid locations and main office will be required.FamilyAid’s Covid vaccine policy requires that all employees have received primary dosage series at time of hire.FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.

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