Hyatt Centric
Director of Operations
Hyatt Centric, Atlanta, Georgia, United States, 30383
Organization - Hyatt Centric Atlanta Buckhead
SummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms Division and providing guidance and support to partners in Food & Beverage and Guest Services. This position will also have direct responsibilities ensuring a positive guest experience.
Responsibilities include:Providing senior leadership by developing and assuming key management responsibilitiesAssume the role of liaison between all departments within the hotelSupervise departmental performance and provide them counselManage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating, and hiringLead and coach the team towards achieving exceptional guest service and employee satisfaction resultsMonitor ordering, cost, quality, and consistency on a daily basis ensuring financial performance and controlOrganize and facilitate departmental meetings, training, and goals setting
QualificationsIn-depth skills and knowledge of hotel operationsPossess strong leadership, communication, organization, and relationship skillsExperience with training, financial management, and customer servicePrevious experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, etc.A true desire to exceed guest expectations in a fast-paced customer service environmentAbility to work a flexible schedule including nights, weekends, and holidaysFood & Beverage and Rooms Leadership experience preferredMinimum of 8 years of Hospitality or relevant management experience required
Hyatt Hotels and Resorts offers a competitive benefits package which includes:Complimentary and discount room stays at other Hyatt Hotels and ResortsAn extensive global network of advancement opportunitiesCompetitive medical, dental, and vision options401k Retirement with matching optionsFitness, mobile service, and various other discounts are available to Team membersPaid Holidays, Vacation, and Sick Time
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SummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms Division and providing guidance and support to partners in Food & Beverage and Guest Services. This position will also have direct responsibilities ensuring a positive guest experience.
Responsibilities include:Providing senior leadership by developing and assuming key management responsibilitiesAssume the role of liaison between all departments within the hotelSupervise departmental performance and provide them counselManage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating, and hiringLead and coach the team towards achieving exceptional guest service and employee satisfaction resultsMonitor ordering, cost, quality, and consistency on a daily basis ensuring financial performance and controlOrganize and facilitate departmental meetings, training, and goals setting
QualificationsIn-depth skills and knowledge of hotel operationsPossess strong leadership, communication, organization, and relationship skillsExperience with training, financial management, and customer servicePrevious experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, etc.A true desire to exceed guest expectations in a fast-paced customer service environmentAbility to work a flexible schedule including nights, weekends, and holidaysFood & Beverage and Rooms Leadership experience preferredMinimum of 8 years of Hospitality or relevant management experience required
Hyatt Hotels and Resorts offers a competitive benefits package which includes:Complimentary and discount room stays at other Hyatt Hotels and ResortsAn extensive global network of advancement opportunitiesCompetitive medical, dental, and vision options401k Retirement with matching optionsFitness, mobile service, and various other discounts are available to Team membersPaid Holidays, Vacation, and Sick Time
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