Realogy
Vice President, Franchise Performance - Remote at Realogy Holdings...
Realogy, Chicago, Illinois, United States, 60290
Vice President, Franchise Performance - RemoteThe VP, Franchise Performance reports to the National Vice President for a designated brand. The VP, Franchise Performance is responsible for the growth and retention of existing franchisees nationwide. The VP, Franchise Performance manages a team of field-based staff (Franchise Performance Consultants - FPC) who serve as business coaches for real estate brokerage owners. The VP, Franchise Performance assists the sales team with the communication of the brand value proposition to franchise candidates and coaches the existing FPC team, so they can help franchisees better articulate their value proposition.The VP, Franchise Performance is responsible for mentoring the FPC team, so they can solve complex franchisee issues and coordinates the efforts of other internal groups (franchise sales, audit, collections, compliance, etc.) when additional support is required by the FPC team. The VP, Franchise Performance understands the real estate industry, the real estate brokerage business, and can influence franchisees to make smart decisions regarding the growth of their operation.Key Responsibilities:
Direct management of field-based Franchise Performance team.Direct engagement and business consulting with top-tier franchisees.Management of franchise renewal process.Establish criteria, reports and process to conduct internal monthly review of book of business for each team member to include contributing to development of performance metrics and strategy alignment at brand and RFG level.Provide guidance and support to clearly define key areas to assist broker growth based on data provided by Realogy systems and tools.Knowledge of real estate industry trends; trains team on trends that may affect franchisees.Establish/maintain brand rankings criteria to prioritize brokerage support and guidance needed.Establish/maintain next steps and brokerage goals as KPIs for the Franchise Performance team to report back to regularly and summarize in review sessions.Ensure field-based Franchise Performance team is conducting regular proactive outreach sessions both in person and via video conferencing to review key areas of support as needed.Present brand value proposition and serve as corporate representative at new franchise openings and partner to oversee the transition process.Coordinates with Events, Learning & Strategic Growth team to run regional event strategy, creates content and facilitates broker masterminds at regional events.Creates content, presents, and facilitates sessions as needed at annual brand conference and owners' events.Manage escalation requests and direct as needed to appropriate party.Solve franchisee issues, serving as liaison to internal departments as needed (franchise sales, audit, collections, finance, contract admin, legal, etc.).Attend, support and represent brand at transitions, Value Propositions Meetings and industry events as required.Establish yearly benchmarks/goals and work with staff to ensure franchisees are exceeding those goals.Assist franchise sales to grow national brand franchise footprint, assist franchisee recruiting efforts to grow local market share, and assist learning team to better aid in per agent productivity growth to boost profitability and market share.Qualifications:
Bachelor's degree, MBA preferred.10 years' experience in Real Estate/Franchising industry.5 years' experience managing a field-based, working in a consulting role or a combination of the two.In-depth knowledge of the Real Estate Brokerage business.In-depth knowledge of Real Estate Industry.General understanding of franchise industry and regulations.Self-starter, complex problem-solving skills.Ability to influence customers and internal stakeholders.Strong public speaking/presentation skills.Ability to travel, occasionally on weekends (up to 75%).This position can be performed anywhere except Colorado. Remote working requires 50 MB download and 7 MB upload internet speed.Employment Type:
Full-timeCompany:
ERA Real EstateAbout Us:
Realogy Holdings Corp. (NYSE:RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture.
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Direct management of field-based Franchise Performance team.Direct engagement and business consulting with top-tier franchisees.Management of franchise renewal process.Establish criteria, reports and process to conduct internal monthly review of book of business for each team member to include contributing to development of performance metrics and strategy alignment at brand and RFG level.Provide guidance and support to clearly define key areas to assist broker growth based on data provided by Realogy systems and tools.Knowledge of real estate industry trends; trains team on trends that may affect franchisees.Establish/maintain brand rankings criteria to prioritize brokerage support and guidance needed.Establish/maintain next steps and brokerage goals as KPIs for the Franchise Performance team to report back to regularly and summarize in review sessions.Ensure field-based Franchise Performance team is conducting regular proactive outreach sessions both in person and via video conferencing to review key areas of support as needed.Present brand value proposition and serve as corporate representative at new franchise openings and partner to oversee the transition process.Coordinates with Events, Learning & Strategic Growth team to run regional event strategy, creates content and facilitates broker masterminds at regional events.Creates content, presents, and facilitates sessions as needed at annual brand conference and owners' events.Manage escalation requests and direct as needed to appropriate party.Solve franchisee issues, serving as liaison to internal departments as needed (franchise sales, audit, collections, finance, contract admin, legal, etc.).Attend, support and represent brand at transitions, Value Propositions Meetings and industry events as required.Establish yearly benchmarks/goals and work with staff to ensure franchisees are exceeding those goals.Assist franchise sales to grow national brand franchise footprint, assist franchisee recruiting efforts to grow local market share, and assist learning team to better aid in per agent productivity growth to boost profitability and market share.Qualifications:
Bachelor's degree, MBA preferred.10 years' experience in Real Estate/Franchising industry.5 years' experience managing a field-based, working in a consulting role or a combination of the two.In-depth knowledge of the Real Estate Brokerage business.In-depth knowledge of Real Estate Industry.General understanding of franchise industry and regulations.Self-starter, complex problem-solving skills.Ability to influence customers and internal stakeholders.Strong public speaking/presentation skills.Ability to travel, occasionally on weekends (up to 75%).This position can be performed anywhere except Colorado. Remote working requires 50 MB download and 7 MB upload internet speed.Employment Type:
Full-timeCompany:
ERA Real EstateAbout Us:
Realogy Holdings Corp. (NYSE:RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture.
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