Five Below
FT Sales Lead
Five Below, Chicago, Illinois, United States, 60290
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!What does the Support Lead do?
Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the planet, where talented people want to grow their careers…and here is how!Key Attributes:
Customer ServiceOrganizationProductivityAbility to multi-taskFollows DirectionProfessionalismTrainer/Developer/MotivatorCommunicationSales Driver/Goal OrientedRESPONSIBILITIES:
Ensures all associates and managers are Wowing the Customer through personal contact with customersResponsible for achieving CSAT score goals provided by the District ManagerResponsible for leading Front End OperationsTraining the staff on the High Fives of Customer ServiceEnsures that each guest has a fast, friendly, checkoutResponsible for maintaining the store cleanliness, recovery, and ready for customers at all timesResponsible for opening and closing store proceduresAssists with Front End OperationsResponsible for performing SM duties in their absenceAssists in supervising all AssociatesAssists in training all AssociatesAssists in coaching all AssociatesAssists in developing all AssociatesReviews all corporate communications and reacts accordinglyPartners with supervisors or corporate office regarding store issuesDrives store sales and controls expensesDrives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)Assists payroll process and ensures payroll is within budgetAssists in merchandising proceduresAdheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)Responsible for cash handling procedures including but not limited to preparing and dropping bank depositsAuthorizes register functions including post voids, returns and discountsComplies with Human Resources policies and proceduresAssists in receiving and stocking proceduresUnloads merchandise from trucksChecks in shipmentsStages merchandise for the sales floorPacks out merchandiseAssists front end and queue merchandisingAssists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense ControlPerforms store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock roomThis job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.QUALIFICATIONS:
High School Graduate or equivalent.College experience preferredMinimum 1 year of management experienceExcellent verbal and written communication skillsAbility to multi-taskCreative thinkingAbility to maintain composure under pressureIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Five Below is an Equal Opportunity Employer.Position Type:
HourlyBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.
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Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the planet, where talented people want to grow their careers…and here is how!Key Attributes:
Customer ServiceOrganizationProductivityAbility to multi-taskFollows DirectionProfessionalismTrainer/Developer/MotivatorCommunicationSales Driver/Goal OrientedRESPONSIBILITIES:
Ensures all associates and managers are Wowing the Customer through personal contact with customersResponsible for achieving CSAT score goals provided by the District ManagerResponsible for leading Front End OperationsTraining the staff on the High Fives of Customer ServiceEnsures that each guest has a fast, friendly, checkoutResponsible for maintaining the store cleanliness, recovery, and ready for customers at all timesResponsible for opening and closing store proceduresAssists with Front End OperationsResponsible for performing SM duties in their absenceAssists in supervising all AssociatesAssists in training all AssociatesAssists in coaching all AssociatesAssists in developing all AssociatesReviews all corporate communications and reacts accordinglyPartners with supervisors or corporate office regarding store issuesDrives store sales and controls expensesDrives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)Assists payroll process and ensures payroll is within budgetAssists in merchandising proceduresAdheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)Responsible for cash handling procedures including but not limited to preparing and dropping bank depositsAuthorizes register functions including post voids, returns and discountsComplies with Human Resources policies and proceduresAssists in receiving and stocking proceduresUnloads merchandise from trucksChecks in shipmentsStages merchandise for the sales floorPacks out merchandiseAssists front end and queue merchandisingAssists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense ControlPerforms store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock roomThis job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.QUALIFICATIONS:
High School Graduate or equivalent.College experience preferredMinimum 1 year of management experienceExcellent verbal and written communication skillsAbility to multi-taskCreative thinkingAbility to maintain composure under pressureIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Five Below is an Equal Opportunity Employer.Position Type:
HourlyBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.
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