Emcor Inc
Desktop Support Technician II - Mesa, AZ
Emcor Inc, Arizona City, Arizona, United States, 85123
About Us:
Offering multidisciplinary electrical solutions under one roof, we have helped plan, construct, install, and integrate some of the most advanced electrical, controls, and telecommunications systems. We are looking for talented, motivated electrical and construction professionals to join our team.
For more information, please visit https://dyna-az.com
Job Title:
Desktop Support Technician II - Mesa, AZ
Job Summary:
The Desktop Support Technician II (DST) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also do basic troubleshooting (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Escalates more complex issues to a level III Tech or the IT Manager.
Essential Duties and responsibilities:
Desktop computer support
Address user tickets regarding hardware, software and networking
(Basic troubleshooting issues from the support ticketing system)Guide users with step-by-step instructions
(help create technical documentation and manuals)Follow up with internal customers to ensure work stations are functional
(validate the mounted drives are available, printer services are working, email is available)Conduct remote troubleshootin g (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)Mobile device support
Mobile phone configuration
(assign phone to specific user, configure email, deploy required applications, set device security, validated by level III tech)Tablet configuration
(assign tablet to specific user, configure required applications, device security, validated by level III tech)Asset inventory management
Enter new equipment into tracking system database
(receives equipment, deploys asset tag, records equipment specifications and serial numbers)Retires out of date equipment securely
(retires equipment from the asset database, stores equipment securely until ready for proper disposal)Audits systems for proper security software and configurations
(as assigned by the IT Manager)Computer setup
Computer imaging
(use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)Software installation
(install user specific software per user manager instructions)Qualifications:
Minimum 1yrs experience as a Desktop Support Technician I or similar roleExcellent verbal and written communication skillsExperience with current Windows OSExperience with Microsoft O365, Apple IOS, Citrix, VMWare, MDM environment.Experience in responding to ticket-based support systemGreat customer service skillsGreat problem-solving skillsAbility to multi-task in a fast-paced work environmentBenefits:
Health & Welfare (medical, dental & vision)401(k)401(k) matchPaid time offPaid holidaysFlexible spending accountsLife insuranceDisability insuranceEmployee assistance program
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
#Dynaz
Offering multidisciplinary electrical solutions under one roof, we have helped plan, construct, install, and integrate some of the most advanced electrical, controls, and telecommunications systems. We are looking for talented, motivated electrical and construction professionals to join our team.
For more information, please visit https://dyna-az.com
Job Title:
Desktop Support Technician II - Mesa, AZ
Job Summary:
The Desktop Support Technician II (DST) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also do basic troubleshooting (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance when/where required. Escalates more complex issues to a level III Tech or the IT Manager.
Essential Duties and responsibilities:
Desktop computer support
Address user tickets regarding hardware, software and networking
(Basic troubleshooting issues from the support ticketing system)Guide users with step-by-step instructions
(help create technical documentation and manuals)Follow up with internal customers to ensure work stations are functional
(validate the mounted drives are available, printer services are working, email is available)Conduct remote troubleshootin g (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)Mobile device support
Mobile phone configuration
(assign phone to specific user, configure email, deploy required applications, set device security, validated by level III tech)Tablet configuration
(assign tablet to specific user, configure required applications, device security, validated by level III tech)Asset inventory management
Enter new equipment into tracking system database
(receives equipment, deploys asset tag, records equipment specifications and serial numbers)Retires out of date equipment securely
(retires equipment from the asset database, stores equipment securely until ready for proper disposal)Audits systems for proper security software and configurations
(as assigned by the IT Manager)Computer setup
Computer imaging
(use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)Software installation
(install user specific software per user manager instructions)Qualifications:
Minimum 1yrs experience as a Desktop Support Technician I or similar roleExcellent verbal and written communication skillsExperience with current Windows OSExperience with Microsoft O365, Apple IOS, Citrix, VMWare, MDM environment.Experience in responding to ticket-based support systemGreat customer service skillsGreat problem-solving skillsAbility to multi-task in a fast-paced work environmentBenefits:
Health & Welfare (medical, dental & vision)401(k)401(k) matchPaid time offPaid holidaysFlexible spending accountsLife insuranceDisability insuranceEmployee assistance program
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
#Dynaz