C4 Technical Services
IT Support Specialist
C4 Technical Services, Mountain View, California, us, 94039
IT Support SpecialistLocation: Heathrow, Florida
Basic Qualifications:
Bachelor's degree or related technical education2+ years' experience in a large organization administering, operating, maintaining, and securing large-scale enterprise desktop environments2 years of experience and working knowledge of current Windows Operating Systems (Win10/Win11)2 years of experience and working knowledge of current Apple MacOS Operating System
Responsibilities:
Install, troubleshoot, and repair computer hardware (PC and Mac)Install/configure hardware and peripheralsUnderstand our customer needs and guide them on selecting the right hardware/software to meet their business needsInstall Our Operating Environments on IT supported hardwareProvide technical assistance and training to end users on computer operating systems and approved applicationsInstruct and assist end users in the use of computer equipment, software, and accessoriesEvaluate and test new technology for feasibility and implementation within our databasesPerform asset management activities to ensure hardware is properly assigned to the end users (Service-Now)Identify needs, procure, and manage local supplies that enable services (for example, accessory stock)Update CMDB for current Asset statusMaintain accurate asset inventory working alongside procurement team and vendorsDocument all support activities within the IT Incident, Problem Management, and Change Management tracking toolCoordinate efforts with 3rd party vendors to repair faulty hardwareFacilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT DepartmentBe familiar with and demonstrate new (yet-to-be released within Veritas) end-user devices and softwareProvide enhanced support to executive leaders within the companyWalk colleagues or clients through steps to help them resolve their technical problemsSupport the implementation of new solutions or applications
Preferred Qualifications:
Strong troubleshooting skills with Office Suite (Office 365) including SharePoint and OneDriveAzure Active Directory and Intune working knowledgeService-Now working knowledgeIn-depth knowledge of IOS and Android Mobile Operating systemsStrong communication skills and a knack for problem solvingAbility to maintain composure and customer focus while troubleshooting and solving technical issuesAbility to adhere to a schedule of customer appointments while adapting to dynamic customer requestsAptitude for acquiring skills in technical repairs and an eagerness to learnDemonstrated ability to communicate complex technical concepts in simple languageAbility to prioritize and complete multiple tasks simultaneouslyAnalytical skills to study problems and records and identify solutionsFlexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
#DICEcschulz@c4techservices.com
Basic Qualifications:
Bachelor's degree or related technical education2+ years' experience in a large organization administering, operating, maintaining, and securing large-scale enterprise desktop environments2 years of experience and working knowledge of current Windows Operating Systems (Win10/Win11)2 years of experience and working knowledge of current Apple MacOS Operating System
Responsibilities:
Install, troubleshoot, and repair computer hardware (PC and Mac)Install/configure hardware and peripheralsUnderstand our customer needs and guide them on selecting the right hardware/software to meet their business needsInstall Our Operating Environments on IT supported hardwareProvide technical assistance and training to end users on computer operating systems and approved applicationsInstruct and assist end users in the use of computer equipment, software, and accessoriesEvaluate and test new technology for feasibility and implementation within our databasesPerform asset management activities to ensure hardware is properly assigned to the end users (Service-Now)Identify needs, procure, and manage local supplies that enable services (for example, accessory stock)Update CMDB for current Asset statusMaintain accurate asset inventory working alongside procurement team and vendorsDocument all support activities within the IT Incident, Problem Management, and Change Management tracking toolCoordinate efforts with 3rd party vendors to repair faulty hardwareFacilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT DepartmentBe familiar with and demonstrate new (yet-to-be released within Veritas) end-user devices and softwareProvide enhanced support to executive leaders within the companyWalk colleagues or clients through steps to help them resolve their technical problemsSupport the implementation of new solutions or applications
Preferred Qualifications:
Strong troubleshooting skills with Office Suite (Office 365) including SharePoint and OneDriveAzure Active Directory and Intune working knowledgeService-Now working knowledgeIn-depth knowledge of IOS and Android Mobile Operating systemsStrong communication skills and a knack for problem solvingAbility to maintain composure and customer focus while troubleshooting and solving technical issuesAbility to adhere to a schedule of customer appointments while adapting to dynamic customer requestsAptitude for acquiring skills in technical repairs and an eagerness to learnDemonstrated ability to communicate complex technical concepts in simple languageAbility to prioritize and complete multiple tasks simultaneouslyAnalytical skills to study problems and records and identify solutionsFlexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
#DICEcschulz@c4techservices.com