IT Support Specialist

IT Support Specialist Location: Heathrow, Florida Basic Qualifications: Bachelor's degree or related technical education 2 years' experience in a large organization administering, operating, maintaining, and securing large-scale enterprise desktop environments 2 years of experience and working knowledge of current Windows Operating Systems (Win10/Win11) 2 years of experience and working knowledge of current Apple MacOS Operating System Responsibilities: Install, troubleshoot, and repair computer hardware (PC and Mac) Install/configure hardware and peripherals Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs Install Our Operating Environments on IT supported hardware Provide technical assistance and training to end users on computer operating systems and approved applications Instruct and assist end users in the use of computer equipment, software, and accessories Evaluate and test new technology for feasibility and implementation within our databases Perform asset management activities to ensure hardware is properly assigned to the end users (Service-Now) Identify needs, procure, and manage local supplies that enable services (for example, accessory stock) Update CMDB for current Asset status Maintain accurate asset inventory working alongside procurement team and vendors Document all support activities within the IT Incident, Problem Management, and Change Management tracking tool Coordinate efforts with 3rd party vendors to repair faulty hardware Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Department Be familiar with and demonstrate new (yet-to-be released within Veritas) end-user devices and software Provide enhanced support to executive leaders within the company Walk colleagues or clients through steps to help them resolve their technical problems Support the implementation of new solutions or applications Preferred Qualifications: Strong troubleshooting skills with Office Suite (Office 365) including SharePoint and OneDrive Azure Active Directory and Intune working knowledge Service-Now working knowledge In-depth knowledge of IOS and Android Mobile Operating systems Strong communication skills and a knack for problem solving Ability to maintain composure and customer focus while troubleshooting and solving technical issues Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests Aptitude for acquiring skills in technical repairs and an eagerness to learn Demonstrated ability to communicate complex technical concepts in simple language Ability to prioritize and complete multiple tasks simultaneously Analytical skills to study problems and records and identify solutions Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable. DICE cschulzc4techservices.com