Navy Federal Credit Union
Program Manager I
Navy Federal Credit Union, Pensacola, FL
Job Description
To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget.
Responsibilities
• Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
• Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Manage program budgets including risk and impact of changes to program plans
• Identify and minimize risks or constraints that would impact program deliverables
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives
• Maintain/archive program documentation
• Ensure program deliverables are met in accordance with expectations
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
• Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management
• Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization
• Provide guidance to help team members and stakeholders
• Foster relationships with staff, peers, and business unit(s)
• Perform other duties as assigned
Qualifications
• Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans
• Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Experience in collaborating across organizational teams and building partnerships across various functions
• Exposure to leading, training, guiding and mentoring others
• Experience working with leadership and management in diverse and complex operational environments
• Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Effective planning, organizational and problem-solving skills
• Effective skill in identifying and analyzing business requirements and recommending solutions
• Innovative thinking skills to resolve issues and facilitate decision-making
• Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired Qualifications
• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Knowledge of systems and software used at Navy Federal
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget.
Responsibilities
• Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations
• Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback
• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals
• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Manage program budgets including risk and impact of changes to program plans
• Identify and minimize risks or constraints that would impact program deliverables
• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives
• Maintain/archive program documentation
• Ensure program deliverables are met in accordance with expectations
• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements
• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions
• Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management
• Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization
• Provide guidance to help team members and stakeholders
• Foster relationships with staff, peers, and business unit(s)
• Perform other duties as assigned
Qualifications
• Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans
• Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Experience in collaborating across organizational teams and building partnerships across various functions
• Exposure to leading, training, guiding and mentoring others
• Experience working with leadership and management in diverse and complex operational environments
• Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Effective planning, organizational and problem-solving skills
• Effective skill in identifying and analyzing business requirements and recommending solutions
• Innovative thinking skills to resolve issues and facilitate decision-making
• Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
• Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
• Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired Qualifications
• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives
• Knowledge of systems and software used at Navy Federal
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
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From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.