Bank of America Corporation
Business Control Manager - Cross-Consumer Issue Manager
Bank of America Corporation, Dallas, TX
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Summary:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
The Business Controls and Governance Cross-Consumer Issue Manager is responsible for conducting cross-Consumer risk assessments and managing audit issues. They are responsible for partnering with Global Compliance and Operational Risk to conduct an assessment of emerging risks and adequacy of controls across Consumer & Small Business and related support organizations. The individual will also need to develop and execute action plans for cross-Consumer issues that arise from the risk assessment or are independently identified. They will need to build and leverage relationships with key senior stakeholders across Consumer & Small Business and with Risk and Audit. Influencing and communication across all levels of leadership is critical to success.
Job Responsibilities:
Required Qualifications:
Skills:
Shift:
1st shift (United States of America)
Hours Per Week:
40
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Summary:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
The Business Controls and Governance Cross-Consumer Issue Manager is responsible for conducting cross-Consumer risk assessments and managing audit issues. They are responsible for partnering with Global Compliance and Operational Risk to conduct an assessment of emerging risks and adequacy of controls across Consumer & Small Business and related support organizations. The individual will also need to develop and execute action plans for cross-Consumer issues that arise from the risk assessment or are independently identified. They will need to build and leverage relationships with key senior stakeholders across Consumer & Small Business and with Risk and Audit. Influencing and communication across all levels of leadership is critical to success.
Job Responsibilities:
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
- Lead assessments across Consumer & Small Business to evaluate for emerging risk and to assess adequacy of controls
- Develop remediation plans to execute cross consumer solutions for gaps that are identified through the assessments
- Develop sustainable monitoring and control plans post-issue closure
- Ensures timely delivery of key milestones/action plans and on-time closure of audit issues, MRAs and control enhancements
- Collaborates with process owners to design processes that are easy to follow and removes complexity
- Effectively escalates and manages high profile initiatives to mitigate risk from existing processes and identify solutions to prevent similar issues in the future
- Other risk management program responsibilities based on priorities
Required Qualifications:
- 5+ years in a business controls, risk or related functions in large scale businesses
- Strong understanding of the Consumer business functions and ability to navigate the organization
- Knowledge and application of the risk management policies and standards, in particular the Issues Standard
- Experience in using CIMA OR related systems and tools to manage issue execution
- Demonstrated ability to make connections across work efforts to identify dependencies and opportunities
- Exceptional PowerPoint skills with an ability to tell the story and connect the dots for senior leaders
- Expert communication and presentation skills (both verbal and written), able to concisely summarize key observations, clearly articulate considerations, and propose solutions and next steps.
- Experienced in technology project management from strategic development and training through project implementation
- Ability to work independently, identifying opportunities and priorities and taking action
- Demonstrated ability to interact with stakeholders across the organization
- Excellent verbal, written, and interpersonal communication skills
- Strong MS Word, SharePoint, and PowerPoint skills
Skills:
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Monitoring, Surveillance, and Testing
- Problem Solving
- Quality Assurance
Shift:
1st shift (United States of America)
Hours Per Week:
40