Senior Program Manager, Business Technology

We are seeking a Senior Program Manager to join our PMO team to focus on program and project management efforts for large-scale enterprise migration projects. This complex work will encompass multiple work streams across key business functions, including Marketing, Sales, Success, Support, Billing, and Finance. Reporting to the VP of Program Management, you will be responsible for the successful delivery of enterprise system transformation initiatives and the integration of critical enterprise systems used throughout the company, factoring in all people, process, and technology considerations. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in across Canada and the United States.

WHAT YOU'LL DO:

Program Planning:

• Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority.
• Drive communication with cross-functional teams to ensure alignment during the planning phase.
• Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities.

Program Execution:

• Manage resource allocation and program budgets for transformation programs, including managing relationships with contractors and system integrators.
• Drive development and implementation of a testing plan to validate that all solutions meet the business requirements and quality standards

Program Communication & Coordination

• Keep executive team and key stakeholders informed of progress against critical milestones
• Drive the change management for the roll out of our integrated systems, partnering with leadership and business stakeholders to ensure alignment with all other change activities needed to implement our strategy
• Drive communication with cross-functional stakeholders to ensure alignment during planning and delivery.

Escalated Issue Resolution:

• Act as a point of escalation for issues impacting team performance or project delivery, working with stakeholders to identify and implement solutions.
• Provide guidance and best practices to team members on effective issue resolution and risk mitigation strategies.
• Foster a culture of proactive problem-solving and continuous improvement within the program management team.

Governance:

• Establish and maintain standardized processes and guidelines for program management within the assigned area.
• Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement.
• Provide ongoing training and support to team members in the adoption of best practices for planning and execution.

WHAT YOU'LL NEED:

• Bachelor's degree in a relevant field or related discipline.
• Broad and varied experience required to include at least 3+ years proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience
• Experience with enterprise system transformation initiatives including management and control of transformation program budgets
• Experience managing transformation initiatives in Marketing, Quote to Cash, ERP, Customer Support architecture and customer / product master data platforms e.g. Salesforce, Google, NetSuite, Marketo, eCommerce platforms/customer portals, ZenDesk, etc.
• Experience with Billing and ERP systems is preferred.
• Excellent analytical skills with keen attention to detail.
• Strong organizational and prioritizing skills with ability to multi-task
• Current SA, SM or Project Management certification required.
• Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP).
• Strong communication ability, verbally and written, with both management and technical audiences at all levels.
• Experience with project management tooling
• Ability to work with a global team required
• Strategic thinking required
• Thought leadership required

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Canada Pay Range For This Role

$154,600-$216,400 CAD

US Pay Range For This Role

$151,500-$212,100 USD