QVC
Product Design Researcher
QVC, Phila, Pennsylvania, United States,
Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The OpportunityReporting to the Sr. Manager of Product Design & Research, this global role will have success factors linked to strong product research experience, and methodological approach to solving problems from different angles, analyzing pros and cons of different solutions thinking. You will lead research activities and deliver clear insights to the product and business teams. Additionally, your role will help define future state goals that support the business and expand our reach into more areas of our customers' lives. This is a remote role based out of West Chester, PA.
Your ImpactCustomer Research
In collaboration with other Customer Journey Leads, align and update us on results of consumer behavior findings; Deliverables include customer journey maps, validation boards, hypotheses tracking, pattern analysis, impact of iterations recommended.
Expertise in analyzing and communicating 3rd party research.
Consume research material from industry leaders to further support recommendations and research efforts.
Usability Research
Develop and report on usability testing throughout the product development process.
Conduct research insights through concise and meaningful reporting.
Provide insights based on research findings.
Data Analysis
Use tools such as Google Analytics, Contentsquare, Qualtrics and Adobe Analytics and analyze quantitative data to identify opportunities to improve the user experience.
Work with A/B testing to provide behavior analysis to support test results and further improve experiences and design experiments.
Use data reports through Tableau and other sources to validate user experience hypotheses derived from other sources.
UX Best Practice
Understand and share current and latest methods for design research and the externalization of consumer patterns.
Firm knowledge of design patterns, mental models, digital guidelines and experiences to advise team and expedite design solutions.
Perform heuristic reviews to identify fundamental design flaws and usability issues affecting customer experience.
What You Bring
You will have a degree in Human Centered Design, Cognitive Psychology, UX or equivalent research relevant areas or a combination of education and experience.
You will have 2+ years' experience working in a video/web/interactive related field.
You will have experience in research and be familiar with Streaming Technologies for E-commerce on Roku, Apple TV, LG Apps, and Amazon Fire Apps, along with websites and mobile apps (iPhone and Android).
You will have experience with analytics such as Acoustic, Google Analytics, Contentsquare or similar data measurement tools, and a basic knowledge of design tools.
You will have experience in research methods investigating design opportunities.
You will have experience running usability tests, interviews, and surveys using prototypes or live versions of products.
You will have knowledge of usertesting.com, Qualtrics, or similar tools.
You will be familiar with TV OS, HTML and CSS, and have a working knowledge of current technology, equipment and protocols for interactive experiences.
Remote work is not permitted in NYC at this time.
#LI-LM2
#LI-Remote
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members!
We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
#J-18808-Ljbffr
The OpportunityReporting to the Sr. Manager of Product Design & Research, this global role will have success factors linked to strong product research experience, and methodological approach to solving problems from different angles, analyzing pros and cons of different solutions thinking. You will lead research activities and deliver clear insights to the product and business teams. Additionally, your role will help define future state goals that support the business and expand our reach into more areas of our customers' lives. This is a remote role based out of West Chester, PA.
Your ImpactCustomer Research
In collaboration with other Customer Journey Leads, align and update us on results of consumer behavior findings; Deliverables include customer journey maps, validation boards, hypotheses tracking, pattern analysis, impact of iterations recommended.
Expertise in analyzing and communicating 3rd party research.
Consume research material from industry leaders to further support recommendations and research efforts.
Usability Research
Develop and report on usability testing throughout the product development process.
Conduct research insights through concise and meaningful reporting.
Provide insights based on research findings.
Data Analysis
Use tools such as Google Analytics, Contentsquare, Qualtrics and Adobe Analytics and analyze quantitative data to identify opportunities to improve the user experience.
Work with A/B testing to provide behavior analysis to support test results and further improve experiences and design experiments.
Use data reports through Tableau and other sources to validate user experience hypotheses derived from other sources.
UX Best Practice
Understand and share current and latest methods for design research and the externalization of consumer patterns.
Firm knowledge of design patterns, mental models, digital guidelines and experiences to advise team and expedite design solutions.
Perform heuristic reviews to identify fundamental design flaws and usability issues affecting customer experience.
What You Bring
You will have a degree in Human Centered Design, Cognitive Psychology, UX or equivalent research relevant areas or a combination of education and experience.
You will have 2+ years' experience working in a video/web/interactive related field.
You will have experience in research and be familiar with Streaming Technologies for E-commerce on Roku, Apple TV, LG Apps, and Amazon Fire Apps, along with websites and mobile apps (iPhone and Android).
You will have experience with analytics such as Acoustic, Google Analytics, Contentsquare or similar data measurement tools, and a basic knowledge of design tools.
You will have experience in research methods investigating design opportunities.
You will have experience running usability tests, interviews, and surveys using prototypes or live versions of products.
You will have knowledge of usertesting.com, Qualtrics, or similar tools.
You will be familiar with TV OS, HTML and CSS, and have a working knowledge of current technology, equipment and protocols for interactive experiences.
Remote work is not permitted in NYC at this time.
#LI-LM2
#LI-Remote
Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members!
We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
#J-18808-Ljbffr