CaptionCall by Sorenson
Account Manager
CaptionCall by Sorenson, Providence, Rhode Island, us, 02912
$33,400-$53,130 Base, Plus commission
Additional Compensation through commission (Commission to be discussed at point of offer)Company SummarySorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.
Job SummaryHelp make a difference!CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.
Essential Duties and ResponsibilitiesGenerate leads by demonstrating the CaptionCall phone and service to directly to eligible usersManage a territory through in-person interactions, presentations and events using direct sales methodologiesWhen assigned, work with Hearing Care Professionals on the patient certification and referral processRepresent CaptionCall at various events as assignedAdhere to strict compliance policies set by the companyUtilize company CRM to log daily activitiesThe account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Other duties as assigned
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Travel RequirementsTravel Requirements: 25-50%
EducationMinimum: High School Diploma or GED
ExperienceMinimum Years of Experience Description
Knowledge, Skills, and AbilitiesProvide excellent customer serviceAbility to meet or exceed Account Manager expectations and maintain established goals set forth by department managementAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual healthcare professionalsMust be able to comfortably and clearly present to large and small groups.Must be able to adapt to various sales situations and environmentsMust be reliable, organized and punctualMust be able to work independentlyAbility to effectively communicate in English through reading, writing, speaking and listeningOutside Sales or similar experienceFamiliarity with assistive devices for the hearing impaired is a plusExperience working with senior citizensBasic computer knowledge and experience
Working Conditions and Physical RequirementsDaily driving is required. Must have a reliable, licensed and insured vehicle available at all timesPossess and maintain a valid driver licenseMaintain a good driving recordMust have a PC (not a mac) and a high speed Internet connection to perform essential job duties.Must be able to walk, bend, crawl, kneel, lift and move furniture as neededPositive attitude, team player, good interpersonal communication skills and able to work across company departments.DisclaimerThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply at www.captioncall.com/careers
Equal Employment Opportunity:CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.Skills
PreferredBuilds RelationshipsBehaviors
PreferredInnovative: Consistently introduces new ideas and demonstrates original thinkingDedicated: Devoted to a task or purpose with loyalty or integrityEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivations
PreferredGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationSelf-Starter: Inspired to perform without outside helpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Additional Compensation through commission (Commission to be discussed at point of offer)Company SummarySorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.
Job SummaryHelp make a difference!CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.
Essential Duties and ResponsibilitiesGenerate leads by demonstrating the CaptionCall phone and service to directly to eligible usersManage a territory through in-person interactions, presentations and events using direct sales methodologiesWhen assigned, work with Hearing Care Professionals on the patient certification and referral processRepresent CaptionCall at various events as assignedAdhere to strict compliance policies set by the companyUtilize company CRM to log daily activitiesThe account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Other duties as assigned
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Travel RequirementsTravel Requirements: 25-50%
EducationMinimum: High School Diploma or GED
ExperienceMinimum Years of Experience Description
Knowledge, Skills, and AbilitiesProvide excellent customer serviceAbility to meet or exceed Account Manager expectations and maintain established goals set forth by department managementAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual healthcare professionalsMust be able to comfortably and clearly present to large and small groups.Must be able to adapt to various sales situations and environmentsMust be reliable, organized and punctualMust be able to work independentlyAbility to effectively communicate in English through reading, writing, speaking and listeningOutside Sales or similar experienceFamiliarity with assistive devices for the hearing impaired is a plusExperience working with senior citizensBasic computer knowledge and experience
Working Conditions and Physical RequirementsDaily driving is required. Must have a reliable, licensed and insured vehicle available at all timesPossess and maintain a valid driver licenseMaintain a good driving recordMust have a PC (not a mac) and a high speed Internet connection to perform essential job duties.Must be able to walk, bend, crawl, kneel, lift and move furniture as neededPositive attitude, team player, good interpersonal communication skills and able to work across company departments.DisclaimerThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply at www.captioncall.com/careers
Equal Employment Opportunity:CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.Skills
PreferredBuilds RelationshipsBehaviors
PreferredInnovative: Consistently introduces new ideas and demonstrates original thinkingDedicated: Devoted to a task or purpose with loyalty or integrityEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivations
PreferredGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationSelf-Starter: Inspired to perform without outside helpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
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