Careers In Government
COMMUNICATIONS OPERATOR (TRAINEE)
Careers In Government, Huntington Beach, California, us, 92615
Full Time Information Technology and Communication ServicesJob Description
Description
SALARY
June 24, 2023: $6,009 - $7,448 Monthly
June 22, 2024: $6,309 - $7,821 Monthly
June 21, 2025: $6,625 - $8,213 Monthly
This is a continuous recruitment. We will continue to accept applications until the hiring department determines enough qualified applications have been received. However, we will begin the testing process when 100 applications have been received and will continue periodic testing after that as sufficient numbers of applications are received.
DUTIES SUMMARYThe fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS).
DISTINGUISHING CHARACTERISTICSThis position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shifts and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees.
Examples of Essential Duties
Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned.Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential.
Minimum Qualifications
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:
Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings.
Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service.
Education:
High School Degree or equivalent.
Experience:
Type 40 words per minute. A typing certificate, as described below,
must
be turned in at or before the oral exam. You may submit a copy of your typing certificate to: MFrame@hbpd.org.
Other:
Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination.
APPLICATION AND SELECTION PROCEDURE:An official on-line application must be completed in its
entirety . Incomplete applications will not be accepted.Testing will begin after 100 applications have been received.A typing certificate
must
be turned in at or before the oral exam.Applicants best meeting the needs of the department will be invited to participate in the examination process. The testing will consist of the following:
WRITTEN EXAM
- The Written Exam is the POST Entry Level Dispatcher Test Battery. A passing T-Score of 48 is required.ORAL EXAM
- The oral exam, weighted 100% of the total score, will determine the ranking on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner.
Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results.
Note:
Our primary means of communication with applicants is via email; therefore, please include a valid email address on your application.
TYPING CERTIFICATIONS:
Candidates must provide proof of required typing skill of
40 wpm net
(gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency.Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information.Typing tests may also be taken at the locations listed below. Please call for appointments and costs.
HUNTINGTON BEACH ADULT SCHOOL17231 Gothard StreetHuntington Beach, CA 92647714-842-4227
FOCUS EMPLOYMENT INC.2400 E. Katella Ave. Ste. 800Anaheim, CA 92806(714) 848-6129
4. Alternatively, candidates may request to take a typing test on site on the day of their oral exam. Appointments shall be made in advance by sending an email request to: MFrame@hbpd.org.
Supplemental Information
See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
Public Employee Disaster Service Worker:
In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
COMMON DISQUALIFIERS - CivilianPlease review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process.
Illegal use or possession of drugs#J-18808-Ljbffr
Description
SALARY
June 24, 2023: $6,009 - $7,448 Monthly
June 22, 2024: $6,309 - $7,821 Monthly
June 21, 2025: $6,625 - $8,213 Monthly
This is a continuous recruitment. We will continue to accept applications until the hiring department determines enough qualified applications have been received. However, we will begin the testing process when 100 applications have been received and will continue periodic testing after that as sufficient numbers of applications are received.
DUTIES SUMMARYThe fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS).
DISTINGUISHING CHARACTERISTICSThis position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shifts and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees.
Examples of Essential Duties
Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned.Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential.
Minimum Qualifications
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:
Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings.
Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service.
Education:
High School Degree or equivalent.
Experience:
Type 40 words per minute. A typing certificate, as described below,
must
be turned in at or before the oral exam. You may submit a copy of your typing certificate to: MFrame@hbpd.org.
Other:
Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination.
APPLICATION AND SELECTION PROCEDURE:An official on-line application must be completed in its
entirety . Incomplete applications will not be accepted.Testing will begin after 100 applications have been received.A typing certificate
must
be turned in at or before the oral exam.Applicants best meeting the needs of the department will be invited to participate in the examination process. The testing will consist of the following:
WRITTEN EXAM
- The Written Exam is the POST Entry Level Dispatcher Test Battery. A passing T-Score of 48 is required.ORAL EXAM
- The oral exam, weighted 100% of the total score, will determine the ranking on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner.
Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results.
Note:
Our primary means of communication with applicants is via email; therefore, please include a valid email address on your application.
TYPING CERTIFICATIONS:
Candidates must provide proof of required typing skill of
40 wpm net
(gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency.Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information.Typing tests may also be taken at the locations listed below. Please call for appointments and costs.
HUNTINGTON BEACH ADULT SCHOOL17231 Gothard StreetHuntington Beach, CA 92647714-842-4227
FOCUS EMPLOYMENT INC.2400 E. Katella Ave. Ste. 800Anaheim, CA 92806(714) 848-6129
4. Alternatively, candidates may request to take a typing test on site on the day of their oral exam. Appointments shall be made in advance by sending an email request to: MFrame@hbpd.org.
Supplemental Information
See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
Public Employee Disaster Service Worker:
In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
COMMON DISQUALIFIERS - CivilianPlease review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process.
Illegal use or possession of drugs#J-18808-Ljbffr