Solutions Engineer Raleigh, NC

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.We are looking for a smart, inquisitive, passionate, organized, and creative individual to join the Solution Engineering (SE) team. This role will work directly with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and Lucidscale. As the technical point of contact throughout the sales cycle, you will be essential to Lucid’s success by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients.Responsibilities:

Create and deliver custom technical demos of the Lucid product suite to prospects and customersBecome a respected product expert internally and source of knowledge for customersCreative and strategic problem-solving to identify and solve inefficiencies in SE team operationsAnswer security-related questions and alleviate concernsEngage frequently with Product and Engineering teams to relay customer challenges and successesOther duties as assignedRequirements:

1-2 years of relevant experience in a technical or customer-facing rolePeers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiativeDemonstrate interest in customer successDetail-oriented, organized, and a good team playerBias towards finding solutions vs. shutting down ideasCan relate to Lucid Software's products and cultureCan easily thrive working in a fast-paced, start-up-type environmentExperience working in a customer-facing environmentPreferred Qualifications:

Able to work in our Raleigh, NC office occasionally, 1-2 times a weekExperience working in a customer-facing role, in sales, or at a SaaS companyExperience with coding, Excel formulas, or other technical software toolsFamiliarity with Cloud Networking Architecture or Information Security is a plusDesign savvy and familiar with current UX design trendsExperience with SCRUM/Agile methodologies

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