QTS Data Centers
Senior Sales Operations Analyst
QTS Data Centers, Duluth, Georgia, United States, 30155
Learn what makes QTS a unique place to grow your career!
Summary The
Senior Sales Operations Analyst
will provide direct support to the Sales organization with Salesforce.com (SFDC), issue resolution, and offer insights that help drive quote process efficiencies and data integrity. They also closely coordinate with departments such as Implementation, Billing, and Legal to ensure synergy on key data flow and interdependencies. This role will help own SFDC data management, process improvement, and SFDC system enhancement training for Sales. They will also help provide oversight for the Sales Analyst by occasionally providing direction on sales team responsibility and ownership of some key tasks and initiatives. At times they will also own quote development for complex work orders and lease agreements. The Sr. Sales Analyst will report to the Manager, Sales Process. As needed their Manager will push down certain responsibilities for SFDC-related projects that are aligned to larger organizational system initiatives and integrations. This will involve requirements gathering, testing, and facilitating project(s) launch/post-launch outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES, others as assigned:
Acts as a “pseudo” Salesforce Admin within Sales Operations to be an effective liaison with Manager, Sales Process for IT initiatives regarding Salesforce enhancements/requirements, quota process hindrances, and general problem-resolution.This role for Sales Operations will own and oversee the team’s day-to-day sales order process.Collaborates with Sales and other key internal stakeholders to enhance functionality of Salesforce to improve output, data integrity, and hygiene.Offers support to Manager on key IT projects that involve streamlining systems, improving systems integration and automation, enhancing processes and analytics capabilities for stakeholders.Provides guidance to Salesforce internal customers with regards to Salesforce functionality and enhancements through communications and training sessions.Owns quote process for complex work orders and TCV valuations.Supports Manager’s IT projects from the start of requirements gathering through post-launch facilitation for Sales.Helps direct process documentation initiatives with Sales Analyst based on learning gaps for Sales and enhancements/changes for Salesforce.Basic Qualifications
Minimum five years of experience in similar roles.Extensive spreadsheet and quantitative skills.CRM Database mining skills.Proven project management skills.Bachelor’s degree or equivalent professional experience.Preferred Qualifications
Master’s degree in Business Administration.Prior experience in a data center and/or IT environment.Knowledge, Skills And Abilities
Excellent interpersonal skills with the ability to interface with all levels of the organization.Highly analytical.Self-directed and driven to accomplish goals and meet deadlines.Proven problem-solving experience.Ability to work in an entrepreneurial dynamic and relatively unstructured environment.Self-starter, positive, team-oriented outlook, enjoy working across functional boundaries, with a high energy level.TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster-FormattedQTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
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Summary The
Senior Sales Operations Analyst
will provide direct support to the Sales organization with Salesforce.com (SFDC), issue resolution, and offer insights that help drive quote process efficiencies and data integrity. They also closely coordinate with departments such as Implementation, Billing, and Legal to ensure synergy on key data flow and interdependencies. This role will help own SFDC data management, process improvement, and SFDC system enhancement training for Sales. They will also help provide oversight for the Sales Analyst by occasionally providing direction on sales team responsibility and ownership of some key tasks and initiatives. At times they will also own quote development for complex work orders and lease agreements. The Sr. Sales Analyst will report to the Manager, Sales Process. As needed their Manager will push down certain responsibilities for SFDC-related projects that are aligned to larger organizational system initiatives and integrations. This will involve requirements gathering, testing, and facilitating project(s) launch/post-launch outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES, others as assigned:
Acts as a “pseudo” Salesforce Admin within Sales Operations to be an effective liaison with Manager, Sales Process for IT initiatives regarding Salesforce enhancements/requirements, quota process hindrances, and general problem-resolution.This role for Sales Operations will own and oversee the team’s day-to-day sales order process.Collaborates with Sales and other key internal stakeholders to enhance functionality of Salesforce to improve output, data integrity, and hygiene.Offers support to Manager on key IT projects that involve streamlining systems, improving systems integration and automation, enhancing processes and analytics capabilities for stakeholders.Provides guidance to Salesforce internal customers with regards to Salesforce functionality and enhancements through communications and training sessions.Owns quote process for complex work orders and TCV valuations.Supports Manager’s IT projects from the start of requirements gathering through post-launch facilitation for Sales.Helps direct process documentation initiatives with Sales Analyst based on learning gaps for Sales and enhancements/changes for Salesforce.Basic Qualifications
Minimum five years of experience in similar roles.Extensive spreadsheet and quantitative skills.CRM Database mining skills.Proven project management skills.Bachelor’s degree or equivalent professional experience.Preferred Qualifications
Master’s degree in Business Administration.Prior experience in a data center and/or IT environment.Knowledge, Skills And Abilities
Excellent interpersonal skills with the ability to interface with all levels of the organization.Highly analytical.Self-directed and driven to accomplish goals and meet deadlines.Proven problem-solving experience.Ability to work in an entrepreneurial dynamic and relatively unstructured environment.Self-starter, positive, team-oriented outlook, enjoy working across functional boundaries, with a high energy level.TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster-FormattedQTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
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