Runa
Senior Account Manager
Runa, Burbank, California, United States, 91520
Senior Account ManagerRuna is looking for a Senior Account Manager to join the team, build and maintain relationships with key customers and drive growth, satisfaction and retention
.Runa is pioneering a first-of-its-kind payment rail capable of issuing, sending and accepting digital value at scale.Banking and card payment infrastructure still struggles to serve low-volume, high-velocity payments both locally and globally. Businesses send over $20 trillion in refunds, rewards, or remittances to consumers, employees, or freelancers, every year and waste thousands of hours, incurring costs of up to 50% per transaction and leaving the people they serve waiting days to receive their money.Runa is transforming the payouts landscape with a new digital payments infrastructure that enables businesses to send digital value to anyone, anywhere instantly, free of charge for senders and recipients. Recipients can immediately spend the value they receive on the Runa network including 2000 plus merchants across 30 countries, completely independently of the legacy card rails. Hundreds of leading companies rely on Runa to power instant, flexible global payouts to tens of millions of consumers including Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase and Globetopper.About the Role:You will be responsible for developing and maintaining customer relationships, ensuring a customer-centric approach that accelerates our growth, retains our customers, and drives long term advocacy. You are responsible for ensuring the smooth running within your customer portfolio after the customer has successfully transacted with Runa and has been assigned to you.What Excites You:Act as the primary relationship holder and point of contact for existing Runa customers. Deliver and communicate value throughout the customer lifecycle.Maintain regular contact with assigned accounts in your portfolio to identify opportunities for training, services, and strategic alignment.Be the voice of the customer internally, providing product and process feedback to all relevant departments.Prepare, develop, and nurture customers for retention, growth, and advocacy.Conduct customer business reviews with account decision-makers and stakeholders to assess their level of satisfaction, learn of changes in their business, drive awareness of our product offerings, and identify new upsell opportunities.Keep ahead of industry development and apply best practice in areas of improvement.What Excites Us:Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy.Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base.Experience using Account Management/Customer Success software (e.g: Salesforce, Gainsight, Planhat, ChurnZero).Experience with the core tenets of Account Management: success plans, return on investment (ROI), health scores, account business reviews (QBRs), etc.Experience collaborating cross-functionally across teams (Launch, Customer Support, Marketing, Product Managers, Brand Partnerships, etc).Experience within Fintech or Payments.US Benefits:25 days holiday + government holidaysAll permanent employees receive extra days off to help boost their well-being when they need it.Participation in the Employee Options pool giving you ownership in Runa and participation in the upside.Health Insurance401KEnhanced parental leave$1,000 annual L&D allowance to invest in mastering your craft, including accredited studies. Plus 6 days study leave per year.$150 to create an awesome remote work experience.Recognition awards, where we shine the spotlight on exceptional employees every quarter who in turn get a $100 award in the eGift card of their choice.Staff perks with Runa brands - discounts of up to 12% on coffee, weekly groceries, holidays, the list is endless.Quarterly team socials.
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.Runa is pioneering a first-of-its-kind payment rail capable of issuing, sending and accepting digital value at scale.Banking and card payment infrastructure still struggles to serve low-volume, high-velocity payments both locally and globally. Businesses send over $20 trillion in refunds, rewards, or remittances to consumers, employees, or freelancers, every year and waste thousands of hours, incurring costs of up to 50% per transaction and leaving the people they serve waiting days to receive their money.Runa is transforming the payouts landscape with a new digital payments infrastructure that enables businesses to send digital value to anyone, anywhere instantly, free of charge for senders and recipients. Recipients can immediately spend the value they receive on the Runa network including 2000 plus merchants across 30 countries, completely independently of the legacy card rails. Hundreds of leading companies rely on Runa to power instant, flexible global payouts to tens of millions of consumers including Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase and Globetopper.About the Role:You will be responsible for developing and maintaining customer relationships, ensuring a customer-centric approach that accelerates our growth, retains our customers, and drives long term advocacy. You are responsible for ensuring the smooth running within your customer portfolio after the customer has successfully transacted with Runa and has been assigned to you.What Excites You:Act as the primary relationship holder and point of contact for existing Runa customers. Deliver and communicate value throughout the customer lifecycle.Maintain regular contact with assigned accounts in your portfolio to identify opportunities for training, services, and strategic alignment.Be the voice of the customer internally, providing product and process feedback to all relevant departments.Prepare, develop, and nurture customers for retention, growth, and advocacy.Conduct customer business reviews with account decision-makers and stakeholders to assess their level of satisfaction, learn of changes in their business, drive awareness of our product offerings, and identify new upsell opportunities.Keep ahead of industry development and apply best practice in areas of improvement.What Excites Us:Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy.Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base.Experience using Account Management/Customer Success software (e.g: Salesforce, Gainsight, Planhat, ChurnZero).Experience with the core tenets of Account Management: success plans, return on investment (ROI), health scores, account business reviews (QBRs), etc.Experience collaborating cross-functionally across teams (Launch, Customer Support, Marketing, Product Managers, Brand Partnerships, etc).Experience within Fintech or Payments.US Benefits:25 days holiday + government holidaysAll permanent employees receive extra days off to help boost their well-being when they need it.Participation in the Employee Options pool giving you ownership in Runa and participation in the upside.Health Insurance401KEnhanced parental leave$1,000 annual L&D allowance to invest in mastering your craft, including accredited studies. Plus 6 days study leave per year.$150 to create an awesome remote work experience.Recognition awards, where we shine the spotlight on exceptional employees every quarter who in turn get a $100 award in the eGift card of their choice.Staff perks with Runa brands - discounts of up to 12% on coffee, weekly groceries, holidays, the list is endless.Quarterly team socials.
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