Zayo Group
Account Manager
Zayo Group, Little Ferry, New Jersey, us, 07643
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Zayo is seeking an
Account Manager
to play an integral role in revenue generation and relationship building for a subset of Zayo’s Carrier accounts. Our
Account Manager
is responsible for assisting Account Directors by handling most transactional customer requests, backbone network opportunities, renewals and large RFPs. These requests encompass quoting, service prospecting and order creation as well as general questions related to the customer’s embedded base of services.The
Account Manager
role requires frequent collaboration with Account Directors, Deal Management, Sales Engineering, Customer Success and Service Delivery teams. Consequently, it is critical for the
Account Manager
to actively manage projects that involve other internal teams to meet customer expectations. The
Account Manager
is often the first touch-point for the customer. It is essential for this role to provide frequent updates to our internal and external customers in order to display Zayo’s commitment to best in class customer service.The primary focus of the
Account Manager
is to handle customer requests that come into the Sales team and generated by the Account Director. These requests include quoting, service prospecting, order creation and general questions related to the customers embedded base of services. Additionally, the role will require regular syncs with Sales management to understand evolving customer needs and overall account strategy.Responsibilities
Develop and maintain knowledge of Zayo’s sales tools such as Tranzact, Salesloft and Salesforce.comSupply quotes for customers when they engage the team for a new serviceCoordinate with the Tranzact team to process bulk requestsCreate ICB’s for non-standard quote requests that require deal management and engineering approvalsCollaborate with deal management and engineering teams to verify customer requirements are met for custom pricing solutionsManage outstanding ICB requests and ensure deliverables are returned within customer expectationsGenerate service orders for new services from approved quotes and ICB’sProcess MAC order for changes to existing customer services (upgrades, renewals, etc.)Field general questions regarding a customer's embedded base of services, quotes, orders, etc.Sync regularly with account managers to understand customer needs, priorities and account strategy.Qualifications
Bachelor’s degreeMinimum of 2 (two) years' relevant work experienceProven ability to build relationshipsStrong financial acumenQuick learner who collaborates well with othersExcellent communication skills, both verbal and writtenExceptional customer service and relationship building/maintaining skillsExcellent time management and organizational skillsA sense of urgency and desire to rapidly accelerate results and career with Zayo SalesExcellent interpersonal skills and ability to work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skillsHigh tolerance for ambiguity and can work successfully in a matrix management modelKnowledge of Microsoft Word, Excel and PowerPoint; Salesforce is a plusWillingness to learn Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, Cloud services/connectivity, and ColocationAbility to travel as necessaryBenefits, Rewards & Wellness
Excellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Zayo is seeking an
Account Manager
to play an integral role in revenue generation and relationship building for a subset of Zayo’s Carrier accounts. Our
Account Manager
is responsible for assisting Account Directors by handling most transactional customer requests, backbone network opportunities, renewals and large RFPs. These requests encompass quoting, service prospecting and order creation as well as general questions related to the customer’s embedded base of services.The
Account Manager
role requires frequent collaboration with Account Directors, Deal Management, Sales Engineering, Customer Success and Service Delivery teams. Consequently, it is critical for the
Account Manager
to actively manage projects that involve other internal teams to meet customer expectations. The
Account Manager
is often the first touch-point for the customer. It is essential for this role to provide frequent updates to our internal and external customers in order to display Zayo’s commitment to best in class customer service.The primary focus of the
Account Manager
is to handle customer requests that come into the Sales team and generated by the Account Director. These requests include quoting, service prospecting, order creation and general questions related to the customers embedded base of services. Additionally, the role will require regular syncs with Sales management to understand evolving customer needs and overall account strategy.Responsibilities
Develop and maintain knowledge of Zayo’s sales tools such as Tranzact, Salesloft and Salesforce.comSupply quotes for customers when they engage the team for a new serviceCoordinate with the Tranzact team to process bulk requestsCreate ICB’s for non-standard quote requests that require deal management and engineering approvalsCollaborate with deal management and engineering teams to verify customer requirements are met for custom pricing solutionsManage outstanding ICB requests and ensure deliverables are returned within customer expectationsGenerate service orders for new services from approved quotes and ICB’sProcess MAC order for changes to existing customer services (upgrades, renewals, etc.)Field general questions regarding a customer's embedded base of services, quotes, orders, etc.Sync regularly with account managers to understand customer needs, priorities and account strategy.Qualifications
Bachelor’s degreeMinimum of 2 (two) years' relevant work experienceProven ability to build relationshipsStrong financial acumenQuick learner who collaborates well with othersExcellent communication skills, both verbal and writtenExceptional customer service and relationship building/maintaining skillsExcellent time management and organizational skillsA sense of urgency and desire to rapidly accelerate results and career with Zayo SalesExcellent interpersonal skills and ability to work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skillsHigh tolerance for ambiguity and can work successfully in a matrix management modelKnowledge of Microsoft Word, Excel and PowerPoint; Salesforce is a plusWillingness to learn Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, Cloud services/connectivity, and ColocationAbility to travel as necessaryBenefits, Rewards & Wellness
Excellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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