GitHub
Senior Manager, Customer Success Management
GitHub, Myrtle Point, Oregon, United States, 97458
Senior Manager, Customer Success ManagementMinimum Requirements
Minimum 8 years experience in post-sales roles such as Customer Success, Professional Services, Account Management, or other related rolesMinimum 3 years experience leading teams within a management capacityAbility to commit to working east coast (EST) hoursResponsibilities
Own & Report on Key MetricsEnsure high revenue retention & growth for existing customersManage against performance expectationsCreate & maintain a team-based culture, focused on customer outcomesMentor & grow your team of CSMsDriving Value for CustomersDevelop strategies to expand engagement and enable adoptionBuild & maintain alignment with internal stakeholders in pursuit of team and company goalsBuild initiatives to expand product awareness and identify new opportunities for growth for customersDistill best practices across the customer base and develop repeatable mechanisms to drive efficiency within your teamSupport the expansion and renewal opportunitiesAction Voice of the Customer feedbackDrive executive alignment and engagement with customersSupport mechanisms to share customer feedback to Product & MarketingCompensation Range
USD $94,960.00 - USD $251,760.00 /YrIn addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.About GitHub
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories.Locations
In this role you can work from Remote, United StatesEEO Statement
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.
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Minimum 8 years experience in post-sales roles such as Customer Success, Professional Services, Account Management, or other related rolesMinimum 3 years experience leading teams within a management capacityAbility to commit to working east coast (EST) hoursResponsibilities
Own & Report on Key MetricsEnsure high revenue retention & growth for existing customersManage against performance expectationsCreate & maintain a team-based culture, focused on customer outcomesMentor & grow your team of CSMsDriving Value for CustomersDevelop strategies to expand engagement and enable adoptionBuild & maintain alignment with internal stakeholders in pursuit of team and company goalsBuild initiatives to expand product awareness and identify new opportunities for growth for customersDistill best practices across the customer base and develop repeatable mechanisms to drive efficiency within your teamSupport the expansion and renewal opportunitiesAction Voice of the Customer feedbackDrive executive alignment and engagement with customersSupport mechanisms to share customer feedback to Product & MarketingCompensation Range
USD $94,960.00 - USD $251,760.00 /YrIn addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.About GitHub
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories.Locations
In this role you can work from Remote, United StatesEEO Statement
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.
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