Walgreens
Strategic Account Manager
Walgreens, Deerfield, Illinois, United States, 60063
Job Summary
Accountable for the overall client satisfaction and client management activities within a group of assigned clients. Develops service and maintain client relationships for assigned accounts. Responsible for the satisfaction and retention of existing major client accounts. Develops and implements strategies and policies relating to account management and profitable market access with an emphasis on increasing sales in line with business unit objectives. Works with clients to support and understand their overall business objectives and critical success factors including client service and financial expectations. Responsible for representation of a diverse product portfolio across multiple business units.
Job Responsibilities
Leads, helps develop and implements client service programs which directly support both tactical and strategic service needs of the client and Company objectives. Identifies, recommends, and implements process improvements, service model changes, and client satisfaction tools to ensure a positive account relationship which fosters client retention.Negotiating contracts as well as ensuring smooth implementation and pull through of contracts through collaboration across all responsible teams (C&P, Operations, etc.).Develops, implements, and assesses a client services models targeted at optimizing client satisfaction and retention. May play an integral role in a team approach in closing a potential client.Provide overall strategic and tactical leadership of collaborative initiatives with field sales personnel within region. Develop and maintain strong alliance efforts with internal teams to ensure access and pull-through of products and/or programs.Implements and executes account strategies for high profile, strategic customers in collaboration with Sales/Account Management leadership.Manage customer relationships, and identifies opportunities within existing customers to increase account penetration, and capitalize on contract opportunities.Develops and fosters positive inter-and intra-departmental working relationships with other departments and business units. Responsible for providing a collaborative customer-facing, problem-solving environment with Sales, Marketing, Operations, and systems with the vision of enhancing Company market leadership. May be required to act as liaison between National Account Director and regional accounts.May be responsible for achieving budgeted sales within assigned region or assigned accounts.Provides coaching, mentoring, counseling and training as directed by Sales leadership.
Basic Qualifications
Bachelor’s Degree and at least 4 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities OR High School/GED and at least 7 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities.Experience collaborating with internal or external resources to develop strategies that meet department goals within budget and established timelines.Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.Experience presenting to and coordinating senior level meetings, including preparation of agendas, documenting meeting minutes, sending out documents to attendees.Experience building and maintaining relationships within a team.Basic level skill in Microsoft Excel.Basic skill level in Microsoft PowerPoint.Basic level skill in Microsoft Word.At least 2 years of experience contributing to financial decisions in the workplace.At least 2 years of direct leadership, indirect leadership or cross functional team leadership.Willing to travel up to 50% of the time for business purposes (within state and out of state).Preferred Qualifications
Master’s Degree or MBA.
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Accountable for the overall client satisfaction and client management activities within a group of assigned clients. Develops service and maintain client relationships for assigned accounts. Responsible for the satisfaction and retention of existing major client accounts. Develops and implements strategies and policies relating to account management and profitable market access with an emphasis on increasing sales in line with business unit objectives. Works with clients to support and understand their overall business objectives and critical success factors including client service and financial expectations. Responsible for representation of a diverse product portfolio across multiple business units.
Job Responsibilities
Leads, helps develop and implements client service programs which directly support both tactical and strategic service needs of the client and Company objectives. Identifies, recommends, and implements process improvements, service model changes, and client satisfaction tools to ensure a positive account relationship which fosters client retention.Negotiating contracts as well as ensuring smooth implementation and pull through of contracts through collaboration across all responsible teams (C&P, Operations, etc.).Develops, implements, and assesses a client services models targeted at optimizing client satisfaction and retention. May play an integral role in a team approach in closing a potential client.Provide overall strategic and tactical leadership of collaborative initiatives with field sales personnel within region. Develop and maintain strong alliance efforts with internal teams to ensure access and pull-through of products and/or programs.Implements and executes account strategies for high profile, strategic customers in collaboration with Sales/Account Management leadership.Manage customer relationships, and identifies opportunities within existing customers to increase account penetration, and capitalize on contract opportunities.Develops and fosters positive inter-and intra-departmental working relationships with other departments and business units. Responsible for providing a collaborative customer-facing, problem-solving environment with Sales, Marketing, Operations, and systems with the vision of enhancing Company market leadership. May be required to act as liaison between National Account Director and regional accounts.May be responsible for achieving budgeted sales within assigned region or assigned accounts.Provides coaching, mentoring, counseling and training as directed by Sales leadership.
Basic Qualifications
Bachelor’s Degree and at least 4 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities OR High School/GED and at least 7 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities.Experience collaborating with internal or external resources to develop strategies that meet department goals within budget and established timelines.Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.Experience presenting to and coordinating senior level meetings, including preparation of agendas, documenting meeting minutes, sending out documents to attendees.Experience building and maintaining relationships within a team.Basic level skill in Microsoft Excel.Basic skill level in Microsoft PowerPoint.Basic level skill in Microsoft Word.At least 2 years of experience contributing to financial decisions in the workplace.At least 2 years of direct leadership, indirect leadership or cross functional team leadership.Willing to travel up to 50% of the time for business purposes (within state and out of state).Preferred Qualifications
Master’s Degree or MBA.
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