Xometry
Enterprise Account Manager
Xometry, Little Ferry, New Jersey, us, 07643
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.The Enterprise Account Manager will partner with Enterprise Sales Executives to drive growth and retention within our most strategic accounts. They will leverage interpersonal skills, top-notch product expertise and various technologies to ensure customers experience the full value of Xometry’s On-Demand Manufacturing Marketplace.Responsibilities
Cultivate a positive working relationship with cross-functional teams across the organization to ensure driving growth within the book of business.Ask for referrals and listen for account details to share with Account Executives to help grow accounts.Call on engineers, procurement, and supply chain teams.Orchestrate the efforts of production, sales, TSE, and order entry presale.Partner with account executive teammate to develop and present quarterly business reviews to Fortune 500 customers.Maintain a detailed understanding of products and services, assist customers with questions and suggest the best services for their needs.Utilize Salesforce to document and track customer projects, working with internal and external stakeholders.Ensure all incoming customer quotes, requests, and concerns are resolved in an urgent, professional, and personable manner.Provide virtual training to educate customers on the Xometry Platform and to promote Xometry’s Value-Add Proposition.Be a trusted advisor and advocate for the customer, ensuring the best possible customer experience through deep technical and workflow knowledge-share, tailored goal-setting, and open lines of communication.Participate in ongoing training and development programs.Qualifications
At least 5 years of experience in sales or account management with a history of driving revenue and retaining existing business with enterprise customers (Fortune 500 customers).Experience managing a book of business comprised of Fortune 500 customers is required.Experience in an inside sales closing role partnered with an outside seller.Strong attention to detail with excellent organization, project management, and time management skills.Strategic thinker with a strong business acumen and history of navigating complex internal customer structures.Ability to work in a fast-paced environment while solving problems quickly and creatively.Exceptional communication skills (written and verbal) with the ability to foster positive business relationships.Effectively work cross-functionally and with a wide range of people with different skill sets.CRM experience with Salesforce or similar systems.Proficiency in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting.Bachelor’s degree preferred.Experience working in a technology or manufacturing organization.
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Cultivate a positive working relationship with cross-functional teams across the organization to ensure driving growth within the book of business.Ask for referrals and listen for account details to share with Account Executives to help grow accounts.Call on engineers, procurement, and supply chain teams.Orchestrate the efforts of production, sales, TSE, and order entry presale.Partner with account executive teammate to develop and present quarterly business reviews to Fortune 500 customers.Maintain a detailed understanding of products and services, assist customers with questions and suggest the best services for their needs.Utilize Salesforce to document and track customer projects, working with internal and external stakeholders.Ensure all incoming customer quotes, requests, and concerns are resolved in an urgent, professional, and personable manner.Provide virtual training to educate customers on the Xometry Platform and to promote Xometry’s Value-Add Proposition.Be a trusted advisor and advocate for the customer, ensuring the best possible customer experience through deep technical and workflow knowledge-share, tailored goal-setting, and open lines of communication.Participate in ongoing training and development programs.Qualifications
At least 5 years of experience in sales or account management with a history of driving revenue and retaining existing business with enterprise customers (Fortune 500 customers).Experience managing a book of business comprised of Fortune 500 customers is required.Experience in an inside sales closing role partnered with an outside seller.Strong attention to detail with excellent organization, project management, and time management skills.Strategic thinker with a strong business acumen and history of navigating complex internal customer structures.Ability to work in a fast-paced environment while solving problems quickly and creatively.Exceptional communication skills (written and verbal) with the ability to foster positive business relationships.Effectively work cross-functionally and with a wide range of people with different skill sets.CRM experience with Salesforce or similar systems.Proficiency in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting.Bachelor’s degree preferred.Experience working in a technology or manufacturing organization.
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