Concentrix
Senior Sales Engineer, Cloud Contact Center Solutions
Concentrix, Cheyenne, Wyoming, United States, 82007
Senior Sales Engineer, Cloud Contact Center Solutions
Your Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.We cannot achieve this vision without you!If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading.Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.Within our Software Solutions team, you will be innovating and engineering cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and rapidly seize new opportunities!Your Impact:Your success here at Concentrix will directly affect the growth of our overall organization.You will be a lead in technical design and architectural expert, presenting detailed technical proposals for clients that demonstrate outstanding value, time to market and superior client experiences to our customers.Review RFP requirements while leading solution design.Develop and deliver technical presentations.Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations.Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.Your Qualifications:7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.A bachelor's degree in engineering, computer science or MIS, or equivalent experience.Genesys Cloud or NICE CX certification.Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording.Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure.Knowledge of other contact center platforms and VoIP protocols.Excellent interpersonal skills to interact with customers, senior-level personnel and Team members.Excellent organization and communication skills, both written and verbal, with great attention to detail.Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.Location:
USA, TX, Work-at-HomeTime Type:
Full timeConcentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
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Your Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.We cannot achieve this vision without you!If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading.Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.Within our Software Solutions team, you will be innovating and engineering cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and rapidly seize new opportunities!Your Impact:Your success here at Concentrix will directly affect the growth of our overall organization.You will be a lead in technical design and architectural expert, presenting detailed technical proposals for clients that demonstrate outstanding value, time to market and superior client experiences to our customers.Review RFP requirements while leading solution design.Develop and deliver technical presentations.Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations.Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.Your Qualifications:7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.A bachelor's degree in engineering, computer science or MIS, or equivalent experience.Genesys Cloud or NICE CX certification.Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording.Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure.Knowledge of other contact center platforms and VoIP protocols.Excellent interpersonal skills to interact with customers, senior-level personnel and Team members.Excellent organization and communication skills, both written and verbal, with great attention to detail.Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.Location:
USA, TX, Work-at-HomeTime Type:
Full timeConcentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
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