Action for Boston Community Development
Program Director - Income Eligible Reduced Fair Program
Action for Boston Community Development, Medford, Massachusetts, us, 02153
Program Director - Income Eligible Reduced Fair Program
Department:
Community CoordinationEmployment Type:
Permanent - Full TimeLocation:
Downtown Boston - Tremont Street
Description
Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. Join us as a
Program Director
in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.Key ResponsibilitiesResponsible for the oversight and achievement of key customer metrics, including but not limited to customer satisfaction, response time, overall resolution rate, and other program and funder-specific client service center data & KPIs.
Oversee the staffing, training, and management of the Income Eligible Reduced Fair (IERF) Program staff.
Partner with Department Leadership to define new team goals and evaluation methods.
Monitor Key Customer Data Requirements and Key Performance Indicators.
Monitor and report on IERF status, goals, and metrics to ensure compliance.
Update and improve the client verification process to deliver seamless client enrollment.
Coordinate with the ABCD Public Information team to communicate program information and achievements regularly.
Create and implement cross-functional coordination to statewide eligible benefit programs, including ensuring presence at community events.
Conduct data analysis to develop and implement outreach strategies to increase the exposure and reach of the programs.
Engage with the web design team for website updates and adjustments.
Maintain accurate records, running queries and generating reports as requested.
Manage and update reporting/record-keeping processes as needed.
Communicate and coordinate with other partnering Community Action Agencies (CAAs)
Update Program Guidance and other program documents.
Perform other related duties as assigned.
Skills, Knowledge and ExpertiseA minimum of a Bachelor’s Degree and three to five years of relevant experience is required.
Experience with program development and implementation.
Demonstrated ability to utilize databases.
Strong oral and written communication skills.
Flexibility, initiative, and ability to work in a team required.
Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
Why Work HereMake a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
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Department:
Community CoordinationEmployment Type:
Permanent - Full TimeLocation:
Downtown Boston - Tremont Street
Description
Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. Join us as a
Program Director
in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.Key ResponsibilitiesResponsible for the oversight and achievement of key customer metrics, including but not limited to customer satisfaction, response time, overall resolution rate, and other program and funder-specific client service center data & KPIs.
Oversee the staffing, training, and management of the Income Eligible Reduced Fair (IERF) Program staff.
Partner with Department Leadership to define new team goals and evaluation methods.
Monitor Key Customer Data Requirements and Key Performance Indicators.
Monitor and report on IERF status, goals, and metrics to ensure compliance.
Update and improve the client verification process to deliver seamless client enrollment.
Coordinate with the ABCD Public Information team to communicate program information and achievements regularly.
Create and implement cross-functional coordination to statewide eligible benefit programs, including ensuring presence at community events.
Conduct data analysis to develop and implement outreach strategies to increase the exposure and reach of the programs.
Engage with the web design team for website updates and adjustments.
Maintain accurate records, running queries and generating reports as requested.
Manage and update reporting/record-keeping processes as needed.
Communicate and coordinate with other partnering Community Action Agencies (CAAs)
Update Program Guidance and other program documents.
Perform other related duties as assigned.
Skills, Knowledge and ExpertiseA minimum of a Bachelor’s Degree and three to five years of relevant experience is required.
Experience with program development and implementation.
Demonstrated ability to utilize databases.
Strong oral and written communication skills.
Flexibility, initiative, and ability to work in a team required.
Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
Why Work HereMake a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
#J-18808-Ljbffr