Gunnison Consulting Group Inc
BMC Helix ITSM Architect
Gunnison Consulting Group Inc, Salt Lake City, Utah, United States, 84193
Gunnison is seeking a top-notch Helix Architect to support a BMC platform implementation project for the Air Force Nuclear Weapons Center (AFNWC).
Duties and responsibilities include:
Helix System Architect with 10 years of subject matter expertise specializing in upgrade and deployment of the BMC Helix Suite. Responsible for implementation, foundation data structure, maintaining code, functional capabilities, and systems following delivery and installation in the production environment. Duties include:
Manage On-premise implementation of BMC Helix ITSM 21.x or higher in a containerized cluster for 3 separate environments.
Troubleshooting incidents and problems with the Helix System as needed.
Create foundation data structures based on customer organizational and support structures.
Performing foundation data updates.
Reviewing logs and system performance following established procedures; reporting anomalies using the incident management process.
Performing patching and deployments.
Ensuring accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development.
Supporting the implementation of system enhancements to improve system reliability and performance.
Working directly with system users to resolve data conflicts and inappropriate data usage.
Diagnosing performance issues and conducting performance tuning.
Facilitating coordination between development and operations.
Performs log and system performance monitoring.
Developing solutions to resolve incidents or support operational requirements.
Ability to produce professional level technical documentation.
Required Qualifications:
10+ years direct BMC Helix ITSM engineering and administration experience.
Strong Redhat and Microsoft OS Experience.
BMC DWP and DWP Catalog (Linux) installation and troubleshooting.
BMC Remedy Single Sign On (RSSO) installation and troubleshooting.
Helix Dashboards installation and report creating.
Direct Experience with containerized infrastructures deploying BMC software on version 21.x or higher.
Security + CE certification.
BMC Helix ITSM Professional Certification or equivalent.
Desired Qualifications:
Experience with BMC Discovery.
Experience building Rest API Integrations with BMC Helix ITSM.
BMC Professional Certification in, DWP-A, Helix CMDB, BMC Discovery, or Innovation Studio.
Education Requirement:
10+ years of direct Helix ITSM experience with BS Degree in Computer Science or related field -Or- 8+ years of direct Helix ITSM experience without BS Degree along with a BMC Professional Certification.
Clearance Requirement:
Secret Required - TS/SCI preferred
Why Join Gunnison?
Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
Quality is our top priority.
Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
We hire for careers at Gunnison, not to fill a position.
Employee Benefits:
Gunnison employee benefits meet or beat other companies in the Washington, D.C. metropolitan area, including:
Bonuses AND profit-sharing
401k Matching
Certifications and training allowance $2,500/year
3 weeks of personal leave your first year (160 hours can roll over every year)
5 days of Flex-Time-Off per year
Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison Consulting Group began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects.
By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could
, the company has thrived for over 25 years.
#J-18808-Ljbffr
Duties and responsibilities include:
Helix System Architect with 10 years of subject matter expertise specializing in upgrade and deployment of the BMC Helix Suite. Responsible for implementation, foundation data structure, maintaining code, functional capabilities, and systems following delivery and installation in the production environment. Duties include:
Manage On-premise implementation of BMC Helix ITSM 21.x or higher in a containerized cluster for 3 separate environments.
Troubleshooting incidents and problems with the Helix System as needed.
Create foundation data structures based on customer organizational and support structures.
Performing foundation data updates.
Reviewing logs and system performance following established procedures; reporting anomalies using the incident management process.
Performing patching and deployments.
Ensuring accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development.
Supporting the implementation of system enhancements to improve system reliability and performance.
Working directly with system users to resolve data conflicts and inappropriate data usage.
Diagnosing performance issues and conducting performance tuning.
Facilitating coordination between development and operations.
Performs log and system performance monitoring.
Developing solutions to resolve incidents or support operational requirements.
Ability to produce professional level technical documentation.
Required Qualifications:
10+ years direct BMC Helix ITSM engineering and administration experience.
Strong Redhat and Microsoft OS Experience.
BMC DWP and DWP Catalog (Linux) installation and troubleshooting.
BMC Remedy Single Sign On (RSSO) installation and troubleshooting.
Helix Dashboards installation and report creating.
Direct Experience with containerized infrastructures deploying BMC software on version 21.x or higher.
Security + CE certification.
BMC Helix ITSM Professional Certification or equivalent.
Desired Qualifications:
Experience with BMC Discovery.
Experience building Rest API Integrations with BMC Helix ITSM.
BMC Professional Certification in, DWP-A, Helix CMDB, BMC Discovery, or Innovation Studio.
Education Requirement:
10+ years of direct Helix ITSM experience with BS Degree in Computer Science or related field -Or- 8+ years of direct Helix ITSM experience without BS Degree along with a BMC Professional Certification.
Clearance Requirement:
Secret Required - TS/SCI preferred
Why Join Gunnison?
Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
Quality is our top priority.
Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
We hire for careers at Gunnison, not to fill a position.
Employee Benefits:
Gunnison employee benefits meet or beat other companies in the Washington, D.C. metropolitan area, including:
Bonuses AND profit-sharing
401k Matching
Certifications and training allowance $2,500/year
3 weeks of personal leave your first year (160 hours can roll over every year)
5 days of Flex-Time-Off per year
Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison Consulting Group began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects.
By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could
, the company has thrived for over 25 years.
#J-18808-Ljbffr