Richdale Apartments
IT Helpdesk Support
Richdale Apartments, Houston, Texas, United States, 77246
OverviewDo you enjoy helping others, troubleshooting and keep proccesses in place? Be a part of the team that develops and manages the best Class A communities in the Midwest! Richdale Apartments, a family-owned and operatred company that has continued growth since 1918, is hiring for an IT Helpdesk Suppport team member.
Responsibilities
Benefits
401(k) match
Dental Insurance
Employee Discounts
Flexible Spending Account
Health Insurance
Paid Time Off
Referral Program
Vision Insurance
Career growth opportunities
Access to fitness centers and pools
College Savings Plan
Life Insurance
Disability Insurance
Employee Assistance Program
Responsibilities
Provides Tier 1 and 2 desktop support.
Offers general and specialized support for desktops, applications, and infrastructure (e.g., desktops, cabling, printers, hardware, software, LAN, WAN, DNS, TCP/IP, VPN).
Delivers telephone and email support to all designated sites, utilizing various tools and providing after-hours support as needed.
Manages the inventory of desktop hardware and peripherals within the asset management system, adhering to established processes and procedures; aids in the refresh and end-of-life processes for retired equipment.
Assists with minor projects at a local operational level.
Conducts limited on-site network monitoring and support, addressing local user support issues as required and coordinating with the next level of network support when necessary.
Performs basic server and network administration tasks as assigned, including the upkeep of Windows Server.
Suggests additional technologies and customizations to the Company's software systems to enhance business operations.
Creates clear, concise, and precise documentation and provides training (e.g., work procedures, how-to guides).
Undertakes special assignments or tasks as directed by their supervisor, at their sole and complete discretion.
QualificationsExperience
A minimum of two to three years of job-related experience is required.
Education Level
A minimum of a High School Diploma or equivalent is required.
Preferred Skills:
MS Office 365 Suite
Azure
Windows Servers
Active directory
Intune - Basic
SharePoint/One Drive
Cisco Meraki
Ticketing System
Desktop SupportCertifications: Microsoft certifications (MCDST, MCSA, MTA); ITIL Foundation. Network, PC hardware and software certifications (A+, N+) are preferred.
Work Conditions
Office based with up to 30% travel. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.
Responsibilities
Benefits
401(k) match
Dental Insurance
Employee Discounts
Flexible Spending Account
Health Insurance
Paid Time Off
Referral Program
Vision Insurance
Career growth opportunities
Access to fitness centers and pools
College Savings Plan
Life Insurance
Disability Insurance
Employee Assistance Program
Responsibilities
Provides Tier 1 and 2 desktop support.
Offers general and specialized support for desktops, applications, and infrastructure (e.g., desktops, cabling, printers, hardware, software, LAN, WAN, DNS, TCP/IP, VPN).
Delivers telephone and email support to all designated sites, utilizing various tools and providing after-hours support as needed.
Manages the inventory of desktop hardware and peripherals within the asset management system, adhering to established processes and procedures; aids in the refresh and end-of-life processes for retired equipment.
Assists with minor projects at a local operational level.
Conducts limited on-site network monitoring and support, addressing local user support issues as required and coordinating with the next level of network support when necessary.
Performs basic server and network administration tasks as assigned, including the upkeep of Windows Server.
Suggests additional technologies and customizations to the Company's software systems to enhance business operations.
Creates clear, concise, and precise documentation and provides training (e.g., work procedures, how-to guides).
Undertakes special assignments or tasks as directed by their supervisor, at their sole and complete discretion.
QualificationsExperience
A minimum of two to three years of job-related experience is required.
Education Level
A minimum of a High School Diploma or equivalent is required.
Preferred Skills:
MS Office 365 Suite
Azure
Windows Servers
Active directory
Intune - Basic
SharePoint/One Drive
Cisco Meraki
Ticketing System
Desktop SupportCertifications: Microsoft certifications (MCDST, MCSA, MTA); ITIL Foundation. Network, PC hardware and software certifications (A+, N+) are preferred.
Work Conditions
Office based with up to 30% travel. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.