Sr Relationship Manager II-Client Services Specialist-Global Market Operations

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!Job SummaryClient Service Priority Client Settlement will act as a liaison between Core Settlement Operations and our Fixed Income Prime Broker client base. Candidates will be responsible for escalation and resolution of trading issues intraday across DTC, Canada, US Fed Settlements, and Fed Mortgage settlement markets. Responsible for ensuring settlement risk is identified, escalated, and resolved timely. Candidates will be responsible for identifying, agreeing, and coordinating pair offs and partial settlements. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all settlement issues.Responsibilities:Timely response to client queries regarding settlement Issues/StatusLiaising with other internal departments to ensure timely resolution of Client failsProactive coordination of Partial and Full Pair offs and coordinating all cash and position postingsOwnership of intraday settlement escalations, coordinating escalations and resolution of issues between Core Settlement Operations and ClientsResponsible for reviewing and distributing intraday client reporting of open items, fails, and unmatched trades dailyFails reconciliation and resolution with commentary as requiredBreaks investigation and resolutionOwnership of month-end reporting routinesRequired SkillsPreferred 2 or more years of Settlement Operations and/or Client Services. Detail Oriented. Ability to multi-task. Knowledge of one or more core settlement markets, DTC, Fed Governments, Fed Mortgage, Canadian CDS, Euroclear, and Crest. Analyze data and provide root cause analysis. Develop strong rapport with front line units and business partners. Operates successfully in a self-driven / fast-paced environment. Ability to mitigate Operational Risk and establish Risk Framework. Presentable, confident, and client-focused. Client-facing experience or ability to conduct discussions with Clients in a confident manner. Excellent communication skills. Ability to work under pressure in a team environment. Ability to liaise with all levels of the firm and people with different experiences and backgrounds. Knowledge of Operational Risk, Client Money Protection, and Funding.Skills:Attention to DetailLegal Structures and Legal FormsOral CommunicationsPrioritizationRecording/Organizing InformationWritten CommunicationsData Collection and EntryShift:1st shift (United States of America)Hours Per Week:40

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