Senior Manager, Customer Success

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.About the RoleFivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a fantastic people leader to join our team and manage some of our fastest rising stars. This role could be a great fit if you have experience in customer success, account management or sales for enterprise software. This manager will be required to forecast, hire, coach, retain and grow CSMs and Customers. Our Commercial CSMs focus on onboarding, adoption, retention and net revenue growth.This is a full-time position based out of our Denver office.Technologies You’ll UseWhat You’ll DoCoach IC’s on how to handle a myriad of customer circumstancesStay up to date on systems updates and changesCreate repeatable playbooks and establish appropriate cadences for internal and external successWork collaboratively with your peersBe adaptable to changeFoster an environment of growth and learningCustomer centricity; always executing with a customer centric mindsetA track record of success! Hitting or exceeding your goals and KPIsThe right balance of self-confidence and humility to get buy in from your teamTenacity; you do not shy away from hard conversations or situations, you approach each challenge with determination and skill to achieve the best outcomesA One Team One Dream mentalityExperience with Salesforce is a mustPay Range$138,828 — $173,534.50 USDPerks and Benefits100% employer-paid medical insurance *Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days offProfessional development and training opportunitiesCompany virtual happy hours, free food, and fun team-building activitiesMonthly cell phone stipendRecharge, reenergize, and pursue personal and professional goals with a 30-day paid leave after 5 years*Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.*May vary by country and worker type - please reach out to your recruiter for more informationFivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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