Content Strategist

New Orleans, LA, Baltimore/Washington D.C.We are seeking a highly skilled Content Strategist to join our team and help us create user-friendly documentation that empowers our customers. This role is pivotal in supporting the development and implementation of our content strategy, ensuring high-quality, consistent, and efficient content creation. The ideal candidate will have a strong background in technical documentation, DITA XML, content management systems, and will demonstrate the ability to lead by influence and collaborate effectively with various stakeholders.This position can be based in our Baltimore or New Orleans headquarters. Candidates must be comfortable working two days in office/three days remote.Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide.Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.Responsibilities:Support the ongoing development and implementation of our content strategy, including reuse, content modeling, metadata, and workflow.Collaborate on the development of strategies and solutions to align content across teams and business units.Support the development of reuse strategies that enable efficient, consistent leveraging of content.Develop content governance processes to maintain the relevance of published documentation, including cyclical reviews, versioning, releasing, and archiving.Work closely with content operations and development teams to ensure strategy, systems, and tools are synchronized and reflected in deliverables.Integrate style guidelines, best practices, terminology, and technologies into the authoring process to enhance efficiency, simplify writer tasks, and improve consistency.Stay up to date with industry trends and best practices in technical communications and content strategy.Requirements:Bachelor’s degree in English, Technical Communications, or related field with 5+ years' experience in the field of technical communications.Solid understanding of reuse strategiesHighly skilled in DITA XML structuresProficiency with enterprise-level component content management systems (Tridion Docs preferred)Attention to detail and a commitment to producing high-quality workFamiliar with industry standards and best practicesDemonstrated ability to work effectively with peers to lead by influenceAdept at collaborating with system owners, enterprise architects, and project teams to develop solutions and manage projects from idea to implementationAble to work a hybrid schedule: two days in office/three days remote

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