City of Aspen
Utility Billing Office Administrator
City of Aspen, Aspen, Colorado, us, 81612
Job Title:
Utility Billing Office AdministratorDepartment:
UtilitiesClassification:
Non-ExemptLocation:
Aspen, ColoradoHiring Range:
$24.47/hour - $27.61/hourSalary Range:
$24.47/hour - $37.01/hourPosition Summary:
Performs general utility billing related responsibilities for water and electric accounts, including creation of monthly bill runs and daily final bill runs. Performs collections on all water and electric accounts as well as customer service consistent with the organization's values and mission statement.Supervision Exercised and Received:
Position works under the general supervision of the Utility Billing Supervisor.Essential Job Functions:
Monthly and Final Bill Run Processing:
Creates monthly bill run using applicable software, hardware, and technology. Runs and reviews bill audit reports and re-read sheets. Creates service orders based on results of route reports. Creates and mails Final Bills for all customers ending utility service. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures. Assists with creating various excel based reports out of billing software as needed.Collections:
Once a month runs delinquencies and creates a mail merge to send out delinquent letters to all past due customers including landlords. Weekly review of past due final bills and mail additional collection letters. Prepare year end file of delinquent customers to turn over to Tax Assessor. Creates liens and files/releases as needed. Generates declined payment list out of payment software and follows up with customers as needed to ensure auto-payment features are working.Database Maintenance and Reports:
Reviews customer account database for ongoing accuracy. Performs account research and analyses for other departments and customers as needed. Completes annual year-end processes that include updating utility rates in billing software.Customer Service:
Receives and responds to customer inquiries and needs concerning water and electric billing functions. Creates service orders for water and electric staff. Assists customers at Utility window and answers incoming phone calls. Assists with new tenant, new owner, change of address and title company requests received by phone, email, or in-person. Assists utility customers with online account registration and payment. Assists customers with reconciling accounts, managing customer personal information, and verifying customer banking information for accuracy.Cross Training:
Processes Water and Electric No Use letters, service orders, work orders, and account updates. Assists in review of utility rates, customer information, and database information for accuracy. Supports office in ongoing department projects that relate to billing systems, customer service, and utility rates.City Organizational Values:
Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation.Minimum Requirements:Education: High School Diploma or equivalent. Course work in accounting, bookkeeping, or related field.Experience: Two years of experience in Business, Collections, or Finance including customer service work.Technical Knowledge: Must be proficient with Microsoft Word, Excel, and Outlook (Email). Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.Work Environment:Indoors: Office environment.Outdoors/Off-Site: Meetings, trainings, and conferences at a variety of city facilities and areas.Physical Demands:
Bending, Gripping/Grasping, Handling, Hearing, Reaching, Repetitive motions, Sitting, Standing, Stooping, Talking. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
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Utility Billing Office AdministratorDepartment:
UtilitiesClassification:
Non-ExemptLocation:
Aspen, ColoradoHiring Range:
$24.47/hour - $27.61/hourSalary Range:
$24.47/hour - $37.01/hourPosition Summary:
Performs general utility billing related responsibilities for water and electric accounts, including creation of monthly bill runs and daily final bill runs. Performs collections on all water and electric accounts as well as customer service consistent with the organization's values and mission statement.Supervision Exercised and Received:
Position works under the general supervision of the Utility Billing Supervisor.Essential Job Functions:
Monthly and Final Bill Run Processing:
Creates monthly bill run using applicable software, hardware, and technology. Runs and reviews bill audit reports and re-read sheets. Creates service orders based on results of route reports. Creates and mails Final Bills for all customers ending utility service. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures. Assists with creating various excel based reports out of billing software as needed.Collections:
Once a month runs delinquencies and creates a mail merge to send out delinquent letters to all past due customers including landlords. Weekly review of past due final bills and mail additional collection letters. Prepare year end file of delinquent customers to turn over to Tax Assessor. Creates liens and files/releases as needed. Generates declined payment list out of payment software and follows up with customers as needed to ensure auto-payment features are working.Database Maintenance and Reports:
Reviews customer account database for ongoing accuracy. Performs account research and analyses for other departments and customers as needed. Completes annual year-end processes that include updating utility rates in billing software.Customer Service:
Receives and responds to customer inquiries and needs concerning water and electric billing functions. Creates service orders for water and electric staff. Assists customers at Utility window and answers incoming phone calls. Assists with new tenant, new owner, change of address and title company requests received by phone, email, or in-person. Assists utility customers with online account registration and payment. Assists customers with reconciling accounts, managing customer personal information, and verifying customer banking information for accuracy.Cross Training:
Processes Water and Electric No Use letters, service orders, work orders, and account updates. Assists in review of utility rates, customer information, and database information for accuracy. Supports office in ongoing department projects that relate to billing systems, customer service, and utility rates.City Organizational Values:
Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation.Minimum Requirements:Education: High School Diploma or equivalent. Course work in accounting, bookkeeping, or related field.Experience: Two years of experience in Business, Collections, or Finance including customer service work.Technical Knowledge: Must be proficient with Microsoft Word, Excel, and Outlook (Email). Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.Work Environment:Indoors: Office environment.Outdoors/Off-Site: Meetings, trainings, and conferences at a variety of city facilities and areas.Physical Demands:
Bending, Gripping/Grasping, Handling, Hearing, Reaching, Repetitive motions, Sitting, Standing, Stooping, Talking. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
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