Revinate
Account Configuration Specialist
Revinate, Denver, Colorado, United States, 80285
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!The Account Configuration Specialist utilizes Revinate proprietary systems to configure, customize, and install Revinate products for new and existing clients. This position is responsible for working directly with internal and external clients to understand their needs and complete their account activation correctly and within a designated timeframe.Top Three Outcomes for Year One
Develop a solid foundational knowledge of all Revinate products and the configuration process to implement them.Independently configure customer accounts for 2-3 of our core product implementations and 1-2 additional small-scale configurations of product functionalities.Become an expert on tier two configuration tickets, providing resolutions within three business days.What You’ll Do
Gather customer requirements, convert them into configurations, perform testing to ensure accuracy, and work with the customer to launch products on time.Act as the primary resource for configuration, supporting Revinate products and providing recommendations and solutions as necessary.Determine the needs of each customer during onboarding and post-implementation to implement and achieve the desired outcome.Complete account configuration work on time within a designated schedule and escalate any significant issues.Work with customers to understand technical configuration requirements and find solutions for potential obstacles during customer calls.Ensure support requests via phone, chat, and email are completed accurately and timely. Use quality assurance techniques to ensure product integration for new accounts and provide ongoing customer support to resolve escalated issues.Maintain a solid working knowledge of all aspects of the Revinate products and processes.Handle the back-end setup and configuration for customers who are making changes to their products.Review customer inquiries and research responses to issues while identifying when an item must be escalated; seek assistance from management with more complex questions.Contribute to team productivity by actively participating in daily project management, developing knowledge resources, and achieving targets for accuracy and responsiveness.Collaborate with other team members to continually improve processes to become more efficient.Work with customers and technical vendors to secure required resources for projects. Perform special projects as requested.What You’ll Bring
An associate's degree or equivalent training from a two (2) year college or technical school, along with two (2) years of related work experience.Experience in troubleshooting advanced software and hardware issues across multiple platforms.Intermediate to advanced knowledge and experience working with Google Suite products.Ability to identify and solve complex technical problems and use the information to evaluate, recommend, and implement solutions.Preferable knowledge of telephony software, network routing, and configuration experience.Technical mindset, detail-oriented, passionate about problem-solving, and completing projects.Ability to quickly learn new technology, including demonstrating mastery of basic and intermediate product features, and proficiency in a fast timeframe.Demonstrated experience managing multiple priorities and using critical thinking and problem-solving skills.Flexible and adaptable to changing time zone requirements necessary to support our internal and external customers across North America and international regions.Preferable experience with Google Suite, Zendesk, JIRA, and SendGrid.People Describe You As
Extremely detail-oriented: You excel at following established practices and ensuring that your responsibilities are carried out with precision.Proactive: You identify the need and take action!Organized: You can easily prioritize competing responsibilities to ensure timely and accurate completion.A proficient communicator: You would not hesitate to jump on a call with a customer to explain something, test account setup, or answer questions.Benefits
Health insurance-employee premium paid 100% by RevinateDental insurance-employee and dependents’ premium paid 100% by RevinateVision insurance-employee and dependents’ premium paid 100% by Revinate401(k) with employer matchShort & Long Term Disability insuranceLife insurancePaid time offMonthly work from home stipendTelehealth accessEmployee Assistance Program (EAP)Salary: $65,000 - $70,000 a year. This salary range may be inclusive of several career levels at Revinate and will be narrowed during the interview process based on a number of factors, including (but not limited to) the candidate’s experience, qualifications and location.Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.Candidates must be located in the city listed in the job application. Thank you!
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Develop a solid foundational knowledge of all Revinate products and the configuration process to implement them.Independently configure customer accounts for 2-3 of our core product implementations and 1-2 additional small-scale configurations of product functionalities.Become an expert on tier two configuration tickets, providing resolutions within three business days.What You’ll Do
Gather customer requirements, convert them into configurations, perform testing to ensure accuracy, and work with the customer to launch products on time.Act as the primary resource for configuration, supporting Revinate products and providing recommendations and solutions as necessary.Determine the needs of each customer during onboarding and post-implementation to implement and achieve the desired outcome.Complete account configuration work on time within a designated schedule and escalate any significant issues.Work with customers to understand technical configuration requirements and find solutions for potential obstacles during customer calls.Ensure support requests via phone, chat, and email are completed accurately and timely. Use quality assurance techniques to ensure product integration for new accounts and provide ongoing customer support to resolve escalated issues.Maintain a solid working knowledge of all aspects of the Revinate products and processes.Handle the back-end setup and configuration for customers who are making changes to their products.Review customer inquiries and research responses to issues while identifying when an item must be escalated; seek assistance from management with more complex questions.Contribute to team productivity by actively participating in daily project management, developing knowledge resources, and achieving targets for accuracy and responsiveness.Collaborate with other team members to continually improve processes to become more efficient.Work with customers and technical vendors to secure required resources for projects. Perform special projects as requested.What You’ll Bring
An associate's degree or equivalent training from a two (2) year college or technical school, along with two (2) years of related work experience.Experience in troubleshooting advanced software and hardware issues across multiple platforms.Intermediate to advanced knowledge and experience working with Google Suite products.Ability to identify and solve complex technical problems and use the information to evaluate, recommend, and implement solutions.Preferable knowledge of telephony software, network routing, and configuration experience.Technical mindset, detail-oriented, passionate about problem-solving, and completing projects.Ability to quickly learn new technology, including demonstrating mastery of basic and intermediate product features, and proficiency in a fast timeframe.Demonstrated experience managing multiple priorities and using critical thinking and problem-solving skills.Flexible and adaptable to changing time zone requirements necessary to support our internal and external customers across North America and international regions.Preferable experience with Google Suite, Zendesk, JIRA, and SendGrid.People Describe You As
Extremely detail-oriented: You excel at following established practices and ensuring that your responsibilities are carried out with precision.Proactive: You identify the need and take action!Organized: You can easily prioritize competing responsibilities to ensure timely and accurate completion.A proficient communicator: You would not hesitate to jump on a call with a customer to explain something, test account setup, or answer questions.Benefits
Health insurance-employee premium paid 100% by RevinateDental insurance-employee and dependents’ premium paid 100% by RevinateVision insurance-employee and dependents’ premium paid 100% by Revinate401(k) with employer matchShort & Long Term Disability insuranceLife insurancePaid time offMonthly work from home stipendTelehealth accessEmployee Assistance Program (EAP)Salary: $65,000 - $70,000 a year. This salary range may be inclusive of several career levels at Revinate and will be narrowed during the interview process based on a number of factors, including (but not limited to) the candidate’s experience, qualifications and location.Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.Candidates must be located in the city listed in the job application. Thank you!
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