Arc Worldwide, Inc.
Account Supervisor
Arc Worldwide, Inc., Chicago, Illinois, United States, 60290
Arc is the lead shopper and retail agency within Publicis Groupe. In an era of unprecedented disruption, where the customers you seek actively resist brands like never before, everything we do is in service of making your brand irresistible. We call it Irresistible Commerce. And it starts by employing insights and data to uncover what’s standing in the way of growth. Then we deploy irresistible creative solutions to build connected shopping experiences that are personal, valuable and delightful for your customers. The results simultaneously drive brand sales and love. Helping us become WARC’s #1 Specialty Retail Agency with groundbreaking work recognized by Adweek, ANA Reggie Awards and Effies.Job Description
An Account Supervisor demonstrates market insights and contributes to the strategic marketing plan. Provides day-to-day leadership of the strategic plan execution and ensures creative product achieves client’s and agency’s objectives. The Account Supervisor also oversees the day-to-day execution and ensures high-quality, cost-effective results. This role is responsible for maximizing the client’s budget by looking for timely, strategic solutions.Client
Acts as a client advisor for strategic marketing issues; partners with client to develop marketing strategies that inform creative briefsContributes ideas for innovative, comprehensive marketing solutions that build the client’s brandDraws on deep knowledge of the integrated communications industry and theory to create innovative, comprehensive marketing solutions that build the client’s brandBuilds strong, trusting client relationships that go beyond social and build hunger for bold, untested ideasCommunicates with client regularly to obtain updates on the client’s businessAnticipates potential changes and obstacles with the client’s business and/or our relationship and involves the appropriate resources to bring resolution requirementsHas global knowledge of client and brand initiatives, also has a grasp on client competitorsAnalyzes and communicates in market results and monitors brand threats and opportunitiesPossesses a thorough understanding of the client’s business, brands and industry, including the client’s cost and time parametersLeverages business knowledge and knowledge of client’s business objectives to meet or exceed client deliveryUnderstands client’s communications measurement tools well enough to influence decisions related to resultsConducts all client meetingsFacilitates development and delivery of all value-added requestsPresents new ideas and innovative approaches to solving client business issuesIdentifies opportunities and makes suggestions for actionResponsible for obtaining client’s approval on production cost estimatesObtains final client approvalsWorks with client to identify opportunities for future improvementsOversees the fulfillment of competitive requestsPresents ideas with clarity and persuasive impactProjects optimism and calm in the face of challengesCreative
Oversees execution of brand idea from initial concept through final measurementMakes suggestions for broadening the range of strategies and tactics employed on a given project or brandEnsures creative product is developed according to deliverablesAnticipates issues in the creative and production processes and works to avoid themProvides business information to and develops creative briefs with PlanningAddresses client/internal questions related to the briefs throughout the creative processProvides guidance and oversees timing, budget and legal for creative briefingProvides meaningful feedback on the creative brief, possesses proven creative influenceConducts testing meeting; identifies key learnings and creative implicationsEnsures the archiving of creative work and strategic documentsProject Management
Collaborates with strategy, media and creative teams in the development of the agency’s recommendation for advertising mixCollaborates with Director to develop yearly deliverables plan and production budgetReviews yearly talent estimates and provides input on yearly deliverables planMonitors project scope and helps define project resource requirementsOptimizes use of team’s time and resources on each projectHelps others execute complex ideasManages ways to bring ideas to life across departments and within budget and timing parametersGains support and ownership of all key stakeholders to execute project plans on time and budgetConducts production meeting and internal and external reviews of workApproves individual project plans and timelinesReviews production cost estimates and confirms client approvalTroubleshoots issues with cross-functional Account team dailyMaintains quality assurance and continually improves work processes driving toward flawless execution that exceed client expectationsSupervises the writing of weekly status report and attends internal and external status meetingsDetermines alternate methods of meeting project deadlines/goalsSteps in on day-to-day tasks as needed, based on AAE/AE workload and experienceUnderstands P&L issues and identifies opportunities to reduce costsUnderstands the meaning and impact of key financial measures and how to use financial analysis to create project cost and budgetingLeadership
Reinforces roles and accountabilities internally and with the clientCreates a positive agency/team cultureIdentifies opportunities to incorporate sister agencies and ensures strategic alignmentPlays a key role in guiding and development the next generation of account management talent at the agency with a focus on the AAE/AE levelsCreates opportunities for individuals to develop; performs timely evaluations of direct reportsEncourages the team to contribute new, innovative ideas for improving the agency’s strategic, competitive advantageHelps people see how they fit into the account’s and agency’s visionConfronts others constructively on important issues and problemsDeals well with conflict and overcomes objectionsIdentifies opportunities to utilize the entire agency and sister companies to get the best ideas to marketGuides, advises, assists and stimulates all team members with the explicit goal of developing the agency’s account management talentIs concerned with agency’s profitability, and is alert to opportunities to build additional business from clientsDemonstrates a commitment to the agency “team” as part of a positive mindset about the work, the client, and agency staff that is involvedDemonstrates unity behind team and agency decision-makingQualifications
6+ years of previous experience
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An Account Supervisor demonstrates market insights and contributes to the strategic marketing plan. Provides day-to-day leadership of the strategic plan execution and ensures creative product achieves client’s and agency’s objectives. The Account Supervisor also oversees the day-to-day execution and ensures high-quality, cost-effective results. This role is responsible for maximizing the client’s budget by looking for timely, strategic solutions.Client
Acts as a client advisor for strategic marketing issues; partners with client to develop marketing strategies that inform creative briefsContributes ideas for innovative, comprehensive marketing solutions that build the client’s brandDraws on deep knowledge of the integrated communications industry and theory to create innovative, comprehensive marketing solutions that build the client’s brandBuilds strong, trusting client relationships that go beyond social and build hunger for bold, untested ideasCommunicates with client regularly to obtain updates on the client’s businessAnticipates potential changes and obstacles with the client’s business and/or our relationship and involves the appropriate resources to bring resolution requirementsHas global knowledge of client and brand initiatives, also has a grasp on client competitorsAnalyzes and communicates in market results and monitors brand threats and opportunitiesPossesses a thorough understanding of the client’s business, brands and industry, including the client’s cost and time parametersLeverages business knowledge and knowledge of client’s business objectives to meet or exceed client deliveryUnderstands client’s communications measurement tools well enough to influence decisions related to resultsConducts all client meetingsFacilitates development and delivery of all value-added requestsPresents new ideas and innovative approaches to solving client business issuesIdentifies opportunities and makes suggestions for actionResponsible for obtaining client’s approval on production cost estimatesObtains final client approvalsWorks with client to identify opportunities for future improvementsOversees the fulfillment of competitive requestsPresents ideas with clarity and persuasive impactProjects optimism and calm in the face of challengesCreative
Oversees execution of brand idea from initial concept through final measurementMakes suggestions for broadening the range of strategies and tactics employed on a given project or brandEnsures creative product is developed according to deliverablesAnticipates issues in the creative and production processes and works to avoid themProvides business information to and develops creative briefs with PlanningAddresses client/internal questions related to the briefs throughout the creative processProvides guidance and oversees timing, budget and legal for creative briefingProvides meaningful feedback on the creative brief, possesses proven creative influenceConducts testing meeting; identifies key learnings and creative implicationsEnsures the archiving of creative work and strategic documentsProject Management
Collaborates with strategy, media and creative teams in the development of the agency’s recommendation for advertising mixCollaborates with Director to develop yearly deliverables plan and production budgetReviews yearly talent estimates and provides input on yearly deliverables planMonitors project scope and helps define project resource requirementsOptimizes use of team’s time and resources on each projectHelps others execute complex ideasManages ways to bring ideas to life across departments and within budget and timing parametersGains support and ownership of all key stakeholders to execute project plans on time and budgetConducts production meeting and internal and external reviews of workApproves individual project plans and timelinesReviews production cost estimates and confirms client approvalTroubleshoots issues with cross-functional Account team dailyMaintains quality assurance and continually improves work processes driving toward flawless execution that exceed client expectationsSupervises the writing of weekly status report and attends internal and external status meetingsDetermines alternate methods of meeting project deadlines/goalsSteps in on day-to-day tasks as needed, based on AAE/AE workload and experienceUnderstands P&L issues and identifies opportunities to reduce costsUnderstands the meaning and impact of key financial measures and how to use financial analysis to create project cost and budgetingLeadership
Reinforces roles and accountabilities internally and with the clientCreates a positive agency/team cultureIdentifies opportunities to incorporate sister agencies and ensures strategic alignmentPlays a key role in guiding and development the next generation of account management talent at the agency with a focus on the AAE/AE levelsCreates opportunities for individuals to develop; performs timely evaluations of direct reportsEncourages the team to contribute new, innovative ideas for improving the agency’s strategic, competitive advantageHelps people see how they fit into the account’s and agency’s visionConfronts others constructively on important issues and problemsDeals well with conflict and overcomes objectionsIdentifies opportunities to utilize the entire agency and sister companies to get the best ideas to marketGuides, advises, assists and stimulates all team members with the explicit goal of developing the agency’s account management talentIs concerned with agency’s profitability, and is alert to opportunities to build additional business from clientsDemonstrates a commitment to the agency “team” as part of a positive mindset about the work, the client, and agency staff that is involvedDemonstrates unity behind team and agency decision-makingQualifications
6+ years of previous experience
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