Intuit Inc.
Principal Technical Program Manager
Intuit Inc., San Diego, California, United States, 92189
We are seeking a skilled and innovative problem-solving Technical Program Manager with a passion for addressing challenging customer issues. As a program leader, you will be in charge of achieving both business and technical objectives. If you have a strong desire to deliver outstanding enterprise-level results that substantially affect our customers' lives, our Intuit Customer Success Technical Program Management team will welcome you with open arms as a Principal Technical Program Manager. You will be responsible for supporting our top-priority data initiatives in Virtual Expert Platform. The platform's mission is to create user experiences, capabilities, and products that empower our customers' prosperity through AI-driven human expert interactions. This position will focus on driving instrumentation across the AI-driven expert platform to enhance product and AI experiences, facilitate experimental insights, and guide business decisions through data-driven product management.Responsibilities
Drive instrumentation delivery across contributing teams, sourcing upcoming widget development projects from VEP across all the scrum teams.Develop & deliver instrumentation program plans that encompass all phases - planning, implementation, production readiness, testing and support with a cross-functional program structure.Partner with VEP PM, VEP PD and Analytics teams to execute the holistic instrumentation strategy and roadmap across the Virtual Expert Platform.Establish instrumentation program operating rhythms leading cross-functional meetings and fostering teamwork across VEP PM, VEP PD and Analytics teams. Be the owner for Op Mechs such as program reviews.Build operational rigor and operational processes for cross-functional teams to ensure sustainable results and delivery against the timelines.Own the instrumentation program and technical documentation, onboard new scrum teams and operate as first responder to inquiries before triaging for escalated tech support.Quickly and effectively identify core and critical issues to program deliverables and drive appropriate decisions and actions, clearly communicate status, progress, and results across the organizational boundaries and levels.Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise.Partner with other Technical Program Managers to define, socialize and implement organization-wide processes.Minimum Requirements
10+ years of experience driving complex programs leveraging industry best practices and leading well-defined SaaS initiatives.Ability to kickstart multi-org complex programs and drive delivery of quality outcomes with speed.Ability to skillfully use data to drive challenging discussions, align disparate leaders on program outcomes and communicate program progress, outcomes and risks to senior leadership.Effective consultative and influencing approach to quickly earn the trust of program sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity.Ability to operate and think at both a “10,000 foot” strategy level (e.g. framing and conducting analysis to recommend changes to our long-term goals) and closer to the ground (e.g. recommendations to improve quarterly performance against an operational metric, and follow through with execution).Strong verbal and written communication skills; experience with communicating effectively and concisely through multiple channels to all levels of an organization, from senior executives to front-line managers.Ability to manage conflicting stakeholder interests, develop strong relationships, and influence stakeholders at all levels in a cross-functional environment.Passionate about delivering for customers and experts to drive business success.Knowledge and experience of web analytics instrumentation, data architecture and pipelines workflow is a huge plus.
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Drive instrumentation delivery across contributing teams, sourcing upcoming widget development projects from VEP across all the scrum teams.Develop & deliver instrumentation program plans that encompass all phases - planning, implementation, production readiness, testing and support with a cross-functional program structure.Partner with VEP PM, VEP PD and Analytics teams to execute the holistic instrumentation strategy and roadmap across the Virtual Expert Platform.Establish instrumentation program operating rhythms leading cross-functional meetings and fostering teamwork across VEP PM, VEP PD and Analytics teams. Be the owner for Op Mechs such as program reviews.Build operational rigor and operational processes for cross-functional teams to ensure sustainable results and delivery against the timelines.Own the instrumentation program and technical documentation, onboard new scrum teams and operate as first responder to inquiries before triaging for escalated tech support.Quickly and effectively identify core and critical issues to program deliverables and drive appropriate decisions and actions, clearly communicate status, progress, and results across the organizational boundaries and levels.Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise.Partner with other Technical Program Managers to define, socialize and implement organization-wide processes.Minimum Requirements
10+ years of experience driving complex programs leveraging industry best practices and leading well-defined SaaS initiatives.Ability to kickstart multi-org complex programs and drive delivery of quality outcomes with speed.Ability to skillfully use data to drive challenging discussions, align disparate leaders on program outcomes and communicate program progress, outcomes and risks to senior leadership.Effective consultative and influencing approach to quickly earn the trust of program sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity.Ability to operate and think at both a “10,000 foot” strategy level (e.g. framing and conducting analysis to recommend changes to our long-term goals) and closer to the ground (e.g. recommendations to improve quarterly performance against an operational metric, and follow through with execution).Strong verbal and written communication skills; experience with communicating effectively and concisely through multiple channels to all levels of an organization, from senior executives to front-line managers.Ability to manage conflicting stakeholder interests, develop strong relationships, and influence stakeholders at all levels in a cross-functional environment.Passionate about delivering for customers and experts to drive business success.Knowledge and experience of web analytics instrumentation, data architecture and pipelines workflow is a huge plus.
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