Tbwa Chiat/Day Inc
Store Manager
Tbwa Chiat/Day Inc, California, Missouri, United States, 65018
CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates eight retail locations in Atlanta, California, Connecticut, Chicago, Massachusetts, New York, and Texas and serves families everywhere via its digital platforms.
What is the Role?
CAMP is looking for a Full-time
Store Manager
to join the CAMP Chicago team. You will report to the General Manager (GM) of CAMP Chicago and be responsible for managing the store and optimizing customer engagement, employee experience, and business results. Each CAMP location includes: a canteen (our general store), an interactive show for play and shopping, and sponsored experiences, parties, and programming for kids and families of all ages. Some include a cafe and host rotating shows!
Compensation : $30.00 hourly
What will you do at CAMP?
Running retail floor, merchandising, programming, stock, opening and closing procedures
PeopleIntervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement
Deciding when necessary and appropriate to escalate to GM or people & culture team
Onboarding, training and development and performance management of associates
Providing associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly training
Partnering with GM to manage associates performance and ensure they are meeting expectations of their role and on a path to progress at CAMP either within our stores or in Labs (aka our corporate team). This includes: conducting regular check-ins with associates to monitor their performance, understand their career goals at CAMP and beyond, and helping them to achieve those!
Helping them learn new skills within the store, matching them up with the proper team members on CAMP labs, and when necessary creating performance improvement plans and documentation for employees who are not meeting expectations
Gathering & documenting incidents with customers or team members should they arise
Inspiring and encouraging employees to ensure a high level of morale.
OperationsEnsuring the store’s shelves are well stocked, neat and align with the company’s visual strategy
Checking families out at the register and letting them know about promotions, upcoming programs or other CAMP news
Prioritizing and executing strategies to improve CAMP’s operations, sales, and service
Completing daily recaps to be shared with CAMP Labs and the rest of store leadership
Parties, Programming & ShowsOrganizing and leading birthday parties as needed
Leading and training on arts & craft activities as needed
Acting as point of contact for all sponsored events and programs
Providing ongoing support to the cast and show teams whenever a show launches at your store. This requires operating as the show “venue” manager and making sure all aspects of the venue are running smoothly (people, tickets, retail, facilities, etc).
Keeping the craft cabins and CAMPitheatre clean and organized
Providing guidance and feedback to Store Experience Associates facilitating activities to ensure that they are providing a memorable and meaningful experience
Providing customer support on needs or issues that may arise in events and programs, such as party planning, event registration, special accommodations, etc.
What will you bring to CAMP?
3-5 years of store or team leadership experience in the retail, hospitality or family entertainment
Must be at least 18 years of age or older and authorized to work lawfully in the United States
Ability to work a flexible schedule, including days, nights, weekends, and holidays
Excellence, enthusiasm, and excitement around engaging with children and families creatively
Exceed in all areas of CAMP’s Core Values - W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility)
Desire to be part of a tight-knit team looking to transform the traditional retail experience
Hold yourself and your team to high standards
Possess a welcoming and helpful attitude and the ability to lead and hold others accountable
Learn and adapt to current technology and can accurately handle POS functions
Be able to manage workload and prioritize tasks independently
Excellent verbal and written communication skills
Bonus but not required: You may have hidden talents that can add magical moments to our retail experience
What are the physical demands?
Must be able to perform duties with or without reasonable accommodations
Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights, go up and down a ladder
Exposure to outdoor elements such as sun, precipitation, and wind
Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
Ability to safely operate manual and electrical equipment
Compensation:
$30/hour
What you’ll love about us:
We are committed to Diversity, Equity, and Inclusion
We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve
We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations
We build social equity by providing our team with access, education, and career growth. We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity
We provide our team with the best:
We offer a variety of options that are designed to fit the needs of you and your family.
Accrual based PTO policy (2 hours for every 30 worked-up to 80 hours a year)
Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
Medical, Dental and Vision Coverage including pharmacy benefits, virtual doctor visits, and more
Parental leave that supports our team members and their families
Health Care Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account (FSA)
Life & AD&D Insurance
Long Term Disability
Mass Transit & Commuter Parking Programs
Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
Gym and Wellness Discounts
20% off fertility and family planning services
20% off all merchandise at CAMP stores and CAMP.com
401(k) plan (employee contribution only)
For hourly employees: 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth
#J-18808-Ljbffr
What is the Role?
CAMP is looking for a Full-time
Store Manager
to join the CAMP Chicago team. You will report to the General Manager (GM) of CAMP Chicago and be responsible for managing the store and optimizing customer engagement, employee experience, and business results. Each CAMP location includes: a canteen (our general store), an interactive show for play and shopping, and sponsored experiences, parties, and programming for kids and families of all ages. Some include a cafe and host rotating shows!
Compensation : $30.00 hourly
What will you do at CAMP?
Running retail floor, merchandising, programming, stock, opening and closing procedures
PeopleIntervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement
Deciding when necessary and appropriate to escalate to GM or people & culture team
Onboarding, training and development and performance management of associates
Providing associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly training
Partnering with GM to manage associates performance and ensure they are meeting expectations of their role and on a path to progress at CAMP either within our stores or in Labs (aka our corporate team). This includes: conducting regular check-ins with associates to monitor their performance, understand their career goals at CAMP and beyond, and helping them to achieve those!
Helping them learn new skills within the store, matching them up with the proper team members on CAMP labs, and when necessary creating performance improvement plans and documentation for employees who are not meeting expectations
Gathering & documenting incidents with customers or team members should they arise
Inspiring and encouraging employees to ensure a high level of morale.
OperationsEnsuring the store’s shelves are well stocked, neat and align with the company’s visual strategy
Checking families out at the register and letting them know about promotions, upcoming programs or other CAMP news
Prioritizing and executing strategies to improve CAMP’s operations, sales, and service
Completing daily recaps to be shared with CAMP Labs and the rest of store leadership
Parties, Programming & ShowsOrganizing and leading birthday parties as needed
Leading and training on arts & craft activities as needed
Acting as point of contact for all sponsored events and programs
Providing ongoing support to the cast and show teams whenever a show launches at your store. This requires operating as the show “venue” manager and making sure all aspects of the venue are running smoothly (people, tickets, retail, facilities, etc).
Keeping the craft cabins and CAMPitheatre clean and organized
Providing guidance and feedback to Store Experience Associates facilitating activities to ensure that they are providing a memorable and meaningful experience
Providing customer support on needs or issues that may arise in events and programs, such as party planning, event registration, special accommodations, etc.
What will you bring to CAMP?
3-5 years of store or team leadership experience in the retail, hospitality or family entertainment
Must be at least 18 years of age or older and authorized to work lawfully in the United States
Ability to work a flexible schedule, including days, nights, weekends, and holidays
Excellence, enthusiasm, and excitement around engaging with children and families creatively
Exceed in all areas of CAMP’s Core Values - W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility)
Desire to be part of a tight-knit team looking to transform the traditional retail experience
Hold yourself and your team to high standards
Possess a welcoming and helpful attitude and the ability to lead and hold others accountable
Learn and adapt to current technology and can accurately handle POS functions
Be able to manage workload and prioritize tasks independently
Excellent verbal and written communication skills
Bonus but not required: You may have hidden talents that can add magical moments to our retail experience
What are the physical demands?
Must be able to perform duties with or without reasonable accommodations
Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights, go up and down a ladder
Exposure to outdoor elements such as sun, precipitation, and wind
Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
Ability to safely operate manual and electrical equipment
Compensation:
$30/hour
What you’ll love about us:
We are committed to Diversity, Equity, and Inclusion
We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve
We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations
We build social equity by providing our team with access, education, and career growth. We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity
We provide our team with the best:
We offer a variety of options that are designed to fit the needs of you and your family.
Accrual based PTO policy (2 hours for every 30 worked-up to 80 hours a year)
Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
Medical, Dental and Vision Coverage including pharmacy benefits, virtual doctor visits, and more
Parental leave that supports our team members and their families
Health Care Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account (FSA)
Life & AD&D Insurance
Long Term Disability
Mass Transit & Commuter Parking Programs
Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
Gym and Wellness Discounts
20% off fertility and family planning services
20% off all merchandise at CAMP stores and CAMP.com
401(k) plan (employee contribution only)
For hourly employees: 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth
#J-18808-Ljbffr