Operations Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process
• Manages and directs project parameters, costs, project testing execution, and resource allocation
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing

Skills:

• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management

LOB Specific Information:

Job Description/Responsibilities:

In this role you will be responsible for working closely with stakeholders from across the organization to drive transformational process improvements. You will be accountable for maximizing operational efficiency, reducing fraud losses and improving client experience.

• Engaging with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
• Managing the design or redesign of processes or projects using six sigma or related methodologies (i.e. Ops Excellence)
• Integrating best practices with process design to ensure continuous process improvement.
• Building action plans and driving their execution
• Applying business redesign concepts and practices.
• Leading cross-functional fraud initiatives in partnership with Operations, Risk Management, Analytics, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud.
• Documenting policies, communicating them to relevant organizations and ensuring adherence.
• Understanding and quantifying risks associated with new or proposed processes or procedural changes, new products or programs.
• Leading and/or supporting UCRA development and approval for relevant projects and ensuring adherence to the UCRA policy

Required Qualifications

• 3+ years of experience in a fraud management and/or support role
• Fraud process knowledge in New Accounts.
• Must possess strong background in supporting frontline production units, driving efficiencies and supporting LOB leadership.
• Detail oriented, ability to interpret data and compile it into value-added information for leaders
• Strong presentation, written, communication and organization skills. Ability to plan and facilitate meetings, prepare communication materials
• Strong organizational skills
• Ability to navigate complex and ambiguous environment
• Demonstrated ability to solve problems and make decisions
• Flexible and adaptable with strong time management skills
• Ability to lead projects and continually utilize independent judgment
• Knowledge of the Fraud Detection Operations space and how interconnected partner groups within Client Protection work together to drive improvement
• Ability to multitask on several competing high priority projects while able to pivot quickly to urgent requests then quickly move back on task
• Intermediate knowledge of Tableau
• Intermediate knowledge of SharePoint
• Strong Microsoft Office skills, with intermediate Excel & PowerPoint skills
• Ability to analyze, deconstruct and present data in a meaningful way enabling the business to use that information while making key decisions
• Strong organization skills using proven task management methodologies

Desired Qualifications:

• Lean Six Sigma Certification
• Previous Management/Leadership experience
• Project Management
• Proven track record of building and deploying fraud process and control changes
• Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment.

Shift:
1st shift (United States of America)

Hours Per Week:
40