Underwriter Manager

Company and Division Overview

Jet HomeLoans, LP is a National Mortgage Lender headquartered in Jacksonville, Florida. Jet HomeLoans focuses on providing its customers and business partners with the industry's best services.

Position Overview

The Underwriting Manager is responsible for managing teams of loan underwriters, leaders and pipeline. Additionally, a person in this position is responsible for:

• Managing a loan underwriting team of up to 25+ employees.
• Managing staff performance and productivity.
• Developing Underwriter Supervisors.
• Managing staff overtime requests.
• Ensuring loans approved by the assigned team are salable and conform to applicable investor/agency guidelines.
• Ensuring the work quality of the assigned team adheres to company policy and procedures.
• Ensuring loans within the assigned pipeline close on time.
• Ensuring assigned company Key Risk Indicator (KRI) and Key Performance Indicator (KPI) metrics are met.
• Reviewing and solving complex loan issues.
• Managing and resolving loan-level escalations.
• Attending and participating in daily pipeline calls/meetings.
• Assisting with recruiting and hiring of underwriting staff.
• Managing employee satisfaction and engagement.
• Managing external and internal customer satisfaction scores.
• Developing and cultivating great working relationships with sales, processing, underwriting, closing, secondary, and compliance teams and leaders.
• Developing and cultivating great working relationships with key home builder partners.
• Researching and responding promptly to internal Quality Assurance and Quality Control reviews.
• Assisting with new hire and process change training.
• Preparing and presenting reports to senior management.
• Reporting material process and policy infractions/gaps to the Director of Operations.

The Regional Underwriting Manager reports directly to the Director of Operations.

Required Experience:

• 2-3 years of leading teams of loan underwriters.
• 5+ years of new mortgage loan origination underwriting experience.
• Excellent working knowledge of Non-Conforming, FNMA, FHLMC, FHA, VA, and USDA guidelines.
• Deep knowledge of federal and state laws (e.g., TRID, TILA, ECOA, and HMDA).
• Sound technical skills with the aptitude to learn/navigate loan origination software and other technologies.
• Ability to write correspondence and effectively present information to employees and management.
• Ability to read and interpret various loan documents such as promissory notes, agency/investor directives, and other loan documents.
• Ability to define problems, collect data, establish facts, and provide information to resolve the situation.
• Ability to work well under pressure and meet multiple and sometimes competing deadlines.
• Ability to apply basic math; calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Basic computer skills required: word processing, email, and mortgage software.

Preferred Experience:

• 2-3 years of Ellie Mae Encompass Loan Origination System experience.
• A bachelor's degree or equivalent certificate.
• Proficiency in Microsoft Excel.

Expectations:

• Facilitate an excellent working relationship with internal and external customers by developing and maintaining respect, communicating effectively, and providing excellent customer service.
• Maintain a high level of integrity, confidentiality, and trust.
• Effectively problem-solve using judgment based on knowledge of existing management policies and departmental practices and procedures.
• Meet established productivity, loan quality, and task management standards.
• Ensure confidentiality of client records.
• Demonstrate a commitment to the Company Culture.
• Respond to phone calls and emails within the same workday.

Workplace Requirements:

• Able to navigate a standard office environment.
• Able to attend meetings off-site.
• Some business travel required.