Mike Savoie Volkswagen of Troy
Business Development Representative
Mike Savoie Volkswagen of Troy, Troy, Michigan, United States, 48083
Employees of the Mike Savoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet has many employees that have been with us for years and contribute to our family atmosphere.
We are looking to grow our Business Development Center to fulfill the high demands of sales and service customers through inbound and outbound phone calls and emails. The BDR role is an integral part of the communication process between the client and Mike Savoie Volkswagen. With that said, we are looking for those who are highly motivated team players that demonstrate a positive attitude and excellent work ethic.
Benefits:
BCBS/BCN Medical (PPO and HMO plans offered)
Company Sponsored Health Savings Account (HSA) Available
Dental and Vision Coverage
Life and AD&D Insurance
Short Term Disability Insurance
Aflac
401K with Company Match
Paid Vacation
Paid VW Training (where applicable)
Closed Sundays
Professional Sporting Events Company Raffles
Company Apparel Program
Holiday and Monthly Birthday Celebrations
Upward potential, Gate Way to the Dealership
State of the Art Business Development Center
Responsibilities:
Answer customer calls and establish follows-up with service or sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions – keeping positive relationships with teammates, sales & service teams and dealership management
Utilize CRM and DMS dealership systems
Be available to respond to email inquiries promptly in a professional, well-spoken manner
Assist customers in appropriate vehicle selection & service issues
Qualifications
Strong computer, verbal and written communication skills
Proficient with Microsoft Excel, Google Sheets, etc.
Ability to multitask
At least one previous role based in customer service experience (preferred)
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Time management and prioritization skills
The ability to multi-task while being detailed oriented
Self-motivated and goal oriented
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are looking to grow our Business Development Center to fulfill the high demands of sales and service customers through inbound and outbound phone calls and emails. The BDR role is an integral part of the communication process between the client and Mike Savoie Volkswagen. With that said, we are looking for those who are highly motivated team players that demonstrate a positive attitude and excellent work ethic.
Benefits:
BCBS/BCN Medical (PPO and HMO plans offered)
Company Sponsored Health Savings Account (HSA) Available
Dental and Vision Coverage
Life and AD&D Insurance
Short Term Disability Insurance
Aflac
401K with Company Match
Paid Vacation
Paid VW Training (where applicable)
Closed Sundays
Professional Sporting Events Company Raffles
Company Apparel Program
Holiday and Monthly Birthday Celebrations
Upward potential, Gate Way to the Dealership
State of the Art Business Development Center
Responsibilities:
Answer customer calls and establish follows-up with service or sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions – keeping positive relationships with teammates, sales & service teams and dealership management
Utilize CRM and DMS dealership systems
Be available to respond to email inquiries promptly in a professional, well-spoken manner
Assist customers in appropriate vehicle selection & service issues
Qualifications
Strong computer, verbal and written communication skills
Proficient with Microsoft Excel, Google Sheets, etc.
Ability to multitask
At least one previous role based in customer service experience (preferred)
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Time management and prioritization skills
The ability to multi-task while being detailed oriented
Self-motivated and goal oriented
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.