Children's National Medical Center
Experience Ambassador - Full time - Evenings- Washington DC
Children's National Medical Center, Washington, District of Columbia, us, 20022
Job Description - Experience Ambassador - Full time - Afternoons, evenings and weekends- Washington DC- (240002BW)
Job Description
Experience Ambassador - Full time - Afternoons, evenings and weekends- Washington DC-
-
(
240002BW
) Description The Experience Ambassador supports and provides a stellar experience for patients and families waiting to be seen in the waiting rooms of the Emergency
Department. Plays an essential role in keeping these families as comfortable as possible, anticipating and meeting their non-clinical needs as they await care by the clinical team. Work schedule: A
fternoons, evenings, and weekends. The schedule is to be finalized upon employment. Qualifications Qualifications
Minimum Education High School Diploma or GED (Required)
Minimum Work Experience 2 years Customer relations experience, preferably in hospitality or healthcare setting (Required)
Required Skills/Knowledge Excellent customer service skills Professionalism and courtesy Ability to work well with people of diverse backgrounds and cultures Excellent verbal and non-verbal communication skills Excellent organizational skills Ability to function independently and within a group setting Critical thinking skills and problem-solving ability Ability to work in a fast-paced environment and manage multiple tasks simultaneously Critical thinking skills Ability to speak Spanish desirable.
Functional Accountabilities General Accountabilities Partners with teams to proactively identify families that may require additional assistance in a variety of situations including, but not exclusively, long wait times, siblings in attendance, specific non-clinical needs etc. Addresses issues immediately to prevent further escalation and to promote greater communication between families and care teams. Ensures that patients and families are consistently rounded on by collaborating with staff. Communicates to her/his patient experience department at staff meetings regarding the patient experience initiatives occurring throughout the hospital. Identifies underlying system problems or obstacles in delivering service and participates in developing a plan of action that will result in improvement. Collaborates with Patient Experience team to support front line staff. Serves as a resource for all patient experience team members and completes additional duties as assigned. Staff & Patient Services and Support Serve as the primary point of contact for patients and families regarding non-clinical aspects of the patient experience. Oversee waiting room to maintain a friendly and hospitable environment. Coordinate with the clinical team to ensure consistent and appropriate communication with patients and families, before, during, and after the visits. Establish relationships with Environmental Services, Security, and Facilities teams to maintain a safe and clean environment. Serve as a point of contact for patients and family members seeking to submit a compliment, comment, or complaint about their experience. Safety Speak up when team members, patients & families appear to exhibit unsafe behavior or performance. Continuously validate and verify information needed for decision making or documentation. Stop in the face of uncertainty and takes time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Actively promote safety for patients, families, visitors and co-workers. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.
Organizational Accountabilities Advocacy Serve as the advocate for the patient experience for all new program development and planning projects. Coordinate with partner organizations/delivery centers to ensure consistent patient experience across organizations. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Organizational Accountabilities (Staff) Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Primary Location
Primary Location
:
District of Columbia-Washington Work Locations
Work Locations
:
CN Hospital (Main Campus)
111 Michigan Avenue NW
Washington
20010 Job
Job
:
Non-Clinical Professional Organization
Organization
:
COE Hospital-Based Specliaties Position Status
:
R (Regular)
-
FT - Full-Time Shift
:
Evening Work Schedule
:
12-5p Job Posting
Job Posting
:
Aug 19, 2024, 3:59:39 PM Full-Time Salary Range
Full-Time Salary Range
:
52728
-
87859.2 Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here:Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
#J-18808-Ljbffr
-
(
240002BW
) Description The Experience Ambassador supports and provides a stellar experience for patients and families waiting to be seen in the waiting rooms of the Emergency
Department. Plays an essential role in keeping these families as comfortable as possible, anticipating and meeting their non-clinical needs as they await care by the clinical team. Work schedule: A
fternoons, evenings, and weekends. The schedule is to be finalized upon employment. Qualifications Qualifications
Minimum Education High School Diploma or GED (Required)
Minimum Work Experience 2 years Customer relations experience, preferably in hospitality or healthcare setting (Required)
Required Skills/Knowledge Excellent customer service skills Professionalism and courtesy Ability to work well with people of diverse backgrounds and cultures Excellent verbal and non-verbal communication skills Excellent organizational skills Ability to function independently and within a group setting Critical thinking skills and problem-solving ability Ability to work in a fast-paced environment and manage multiple tasks simultaneously Critical thinking skills Ability to speak Spanish desirable.
Functional Accountabilities General Accountabilities Partners with teams to proactively identify families that may require additional assistance in a variety of situations including, but not exclusively, long wait times, siblings in attendance, specific non-clinical needs etc. Addresses issues immediately to prevent further escalation and to promote greater communication between families and care teams. Ensures that patients and families are consistently rounded on by collaborating with staff. Communicates to her/his patient experience department at staff meetings regarding the patient experience initiatives occurring throughout the hospital. Identifies underlying system problems or obstacles in delivering service and participates in developing a plan of action that will result in improvement. Collaborates with Patient Experience team to support front line staff. Serves as a resource for all patient experience team members and completes additional duties as assigned. Staff & Patient Services and Support Serve as the primary point of contact for patients and families regarding non-clinical aspects of the patient experience. Oversee waiting room to maintain a friendly and hospitable environment. Coordinate with the clinical team to ensure consistent and appropriate communication with patients and families, before, during, and after the visits. Establish relationships with Environmental Services, Security, and Facilities teams to maintain a safe and clean environment. Serve as a point of contact for patients and family members seeking to submit a compliment, comment, or complaint about their experience. Safety Speak up when team members, patients & families appear to exhibit unsafe behavior or performance. Continuously validate and verify information needed for decision making or documentation. Stop in the face of uncertainty and takes time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Actively promote safety for patients, families, visitors and co-workers. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.
Organizational Accountabilities Advocacy Serve as the advocate for the patient experience for all new program development and planning projects. Coordinate with partner organizations/delivery centers to ensure consistent patient experience across organizations. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Organizational Accountabilities (Staff) Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Primary Location
Primary Location
:
District of Columbia-Washington Work Locations
Work Locations
:
CN Hospital (Main Campus)
111 Michigan Avenue NW
Washington
20010 Job
Job
:
Non-Clinical Professional Organization
Organization
:
COE Hospital-Based Specliaties Position Status
:
R (Regular)
-
FT - Full-Time Shift
:
Evening Work Schedule
:
12-5p Job Posting
Job Posting
:
Aug 19, 2024, 3:59:39 PM Full-Time Salary Range
Full-Time Salary Range
:
52728
-
87859.2 Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here:Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
#J-18808-Ljbffr